Instant Tenant ACH Debits (Legacy)

This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update

The tenant payment screen has been expanded to support instant ACH debits to your tenant’s bank account. Once you have linked your Online Payment Processing account, you will have a new payment type option when posting an ACH payment.
System Advice: This tool will initiate an ACH payment from the tenant's bank account drawing actual funds.  Deleting an ACH transaction does not stop or reverse the process in place. If you have inadvertently processed an ACH transaction contact CSG Forte as soon as possible. 

Processing an Instant ACH Debit

The system tenant online payment page, as well as the tenant portal, allows for scheduling one-time and recurring tenant payments. However, this Instant ACH debit feature bypasses scheduling and sends the ACH payment request to CSG Forte while posting the processing transaction to the tenant ledger instantly.
In your Rentec Direct account: 
  1. Click on the Tenants tab.
  2. Click the Green Post Income to post this instant payment request. 
  3. On the Transaction Details page, you will be presented with fields to enter the routing and account number of your tenant’s bank account. 

    Important Note: This is pre-filled if the tenant is already set up for Online Payments. Information on setting up tenants with Online Payments can be found here: Scheduling Online Payment Transactions for Tenants
    Instant Tenant ACH Debits
  4. Enter the payment amount and click Post Income.

    Note: If you typically charge an ACH fee, you will want to include it in the total. Only the Scheduled Tenant Online Payment system adds the transaction fee automatically. 

Using this Instant ACH Debit, just as a scheduled transaction, the funds will be deducted from your tenant’s checking account electronically and added to yours. Successful transactions will be recorded in the tenant’s ledger as well as show on the Completed Online Payment report.

System Advice: To prevent subusers from inadvertently processing instant ACH in error, the default setting is turned off for subusers to use this feature. You can add this feature to any subuser by modifying the Post Tenant ACH Payments permission for that subuser on the Settings tab.

Important Note: Although this feature allows you to instantly submit a tenant ACH payment, it may still take the same processing time before the funds are cleared and deposited into your bank account.  

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