Instant Tenant ACH Debits

The tenant payment screen has been expanded to support instant ACH debits to your tenant’s bank account. Once you have linked your EasyPay Merchant account, you will have a new payment type option when posting a payment labeled 'ACH'.
System Advice: This tool will initiate an ACH payment from the tenants bank account drawing actual funds.  Deleting an ACH transaction does not stop or reverse the process in place. If you have inadvertently processed an ACH transaction contact Forte as soon as possible. 

Processing an Instant ACH Debit

The system tenant online payment page, as well as the tenant portal, allows for scheduling one-time and recurring tenant payments. However, this Instant ACH debit feature by-passes scheduling and sends the ACH payment request to Forte while posting the processing transaction to the tenant ledger instantly.
In your Rentec Direct account: 
  1. Click on the Tenants tab.
  2. Click the Green Dollar Sign [$] to post this instant payment request. 
  3. On the Transaction Details page, you will be presented with fields to enter the routing and account number of your tenant’s bank account. 

    Important NoteThis is pre-filled if the tenant is already set up for EasyPay. Information on setting up tenants with EasyPay can be found here: Scheduling EasyPay Merchant Transactions for Tenants
    Instant Tenant ACH Debits
  4. Enter the payment amount and click Post Income.

    Note: If you typically charge an ACH fee, you will want to include it in the total. Only the Scheduled Tenant EasyPay system adds the transaction fee automatically. 

Using this Instant ACH Debit, just as a scheduled transaction, the funds will be deducted from your tenant’s checking account electronically and added to yours. Successful transactions will be recorded in the tenant’s ledger as well as show on the Completed EasyPay report.

System Advice: To prevent sub-users from inadvertently processing instant ACH in error, the default setting is turned off for sub-users to use this feature. You can add this feature to any sub-user by modifying the Post Tenant ACH Payments permission for that sub-user on the Settings tab.

Important Note: Although this new feature allows you to instantly submit a tenant ACH payment, it may still take the same processing time before the funds are cleared and deposited into your bank account.  

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