Update Payment Information (Legacy)
This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update
Changing your payment information is a simple process in the software.
In your Rentec Direct account:
- Click the Settings tab.
- Click the Your Account & Subscription option.
- Click either the Bank Draft or Credit Card data option.
Note: You can also view every detailed invoice by clicking the view billing history link.
- The next page will allow you to update or change the payment type and information by clicking the remove/update link.
Bank Draft and/or Credit Card data can be kept on file. If both are entered, a bank draft payment will be initiated first, and the card will then be charged if the bank draft payment declines. If you order any tenant screening reports from us, we require a credit card on file as a backup in case the ACH payment declines.
If a Debit Card is entered, your bank may place a "pre-authorization" hold on your account when a payment is processed. This will show on your bank statement as two transactions and appear as if you've been charged twice. When the payment is finalized, the hold or pending transaction will generally fall off and be removed from your statement within 3-4 days.