Verify ACH Account Information (Legacy)

This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update

As of March 19, 2021, the governing body for ACH processing (NACHA) requires verification of all newly entered tenant and outgoing ACH bank account information in a manner they term as 'commercially reasonable' (see Using Forte Verify below). 

More information on NACHA and its requirements for fraud detection can be found here: Important NACHA Verification Changes for ACH Payments 

Using Forte Verify 

CSG Forte is a Preferred Partner of NACHA when it comes to account validation and Rentec Direct property management software has already completed the steps necessary to integrate with the ‘Forte Verify’ service. 
When you or a tenant enters new banking information via the management interface or the Tenant Portal, the system automatically runs the banking information through the service to validate the account and comply with the NACHA rules. This only occurs once per new account when the new banking information is added or changed and does not need to occur repeatedly. CSG Forte charges a small $0.50 charge per occurrence (*pricing subject to change).   

High-Risk Errors

If a high-risk error is returned for a tenant ACH, you have the option to override Forte Verify, assuming risk yourself, and manually validate (see Validate Manually below for details). This override option is available for tenant or owner accounts and is on a per-tenant or owner basis. 
Manually Validate a Tenant Account
In your Rentec Direct account: 
  1. Click Tenants.
  2. Chose Online Payments from the menu.
  3. Click Manage Payment Accounts.
  4. Click Add Bank account. 
    Disable Forte Verify per tenant
  5. Enter the new banking information and uncheck Forte Verify. 
  6. Read the Confirmation Warning and if you agree to the conditions, click I Agree to continue. Confirm Account Verification Override
  7. Click Add Account when done. 
Manually Validate an Owner Account

In your Rentec Direct account:

  1. Click Accounts.
  2. Right-click on Owner and choose Edit Owner from the drop-down menu. 
  3. The Verify Account option appears as you begin to edit the new banking information -- uncheck Forte Verify. Owner Payment Account Information
  4. Read the Confirmation Warning and if you agree to the conditions, click I Agree to continue.
    Verify Override Confirmation Warning Agreement
  5. When finished, click Save Changes

Important notes:

  • Some banks have a different routing number for ACH transactions so we recommend first having the tenant confirm their routing with their bank and correct any error or inadvertent typos themselves before you assume the risk of validating manually. 
  • Remember to remove previous banking information using steps 1-3 above. 
  • To disable Forte Verify on your entire account see the Validate Manually section below. 

Validate Manually

Although not recommended, you do have the option to request Forte Verify be disabled on your account. Once disabled, you would be responsible for manually verifying and entering the tenant ACH bank information for all tenants. 
Manual Validation Process
  • Send the tenant an authorization form.  
  • Have them return the signed authorization form check back to you with a copy of a voided check.
  • Compare the name and account numbers on the voided check to what is being entered into Rentec Direct.

Important notes

  • This manual option may be seen as ‘commercially reasonable’; however, is not specifically listed by NACHA as a means they recommend. With this in mind, if you wish to disable Forte Verify from your software reach out to your Success team for that request. They will send you a form to sign and return to our Documents department authorizing us to make the change. 
  • If you decide to opt-out of Forte Verify and choose to Validate Manually, that decision is permanent. There is no way to reactivate Forte Verify on your account once disabled. 
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