Verify ACH Account Information & High Risk Options

As of March 19, 2021, the governing body for ACH processing (NACHA) requires verification of all newly entered tenant and outgoing ACH bank account information in a manner they term as 'commercially reasonable' (see Using Forte Verify below). 

More information on NACHA and its requirements for fraud detection can be found here: Important NACHA Verification Changes for ACH Payments

Using Forte Verify 

CSG Forte is a Preferred Partner of NACHA when it comes to account validation, and Rentec Direct property management software has already completed the steps necessary to integrate with the ‘Forte Verify’ service. 
When you or a tenant enters new banking information via the management interface or the Tenant Portal, the system automatically submits it to the service for validation and compliance with NACHA rules. This occurs only once per new account when new banking information is added or changed, and does not need to be repeated. CSG Forte charges a small $0.50 charge per occurrence (*pricing subject to change).   

What is a High-Risk Error?

Unlike paper checks, using Forte Verify validates payment accounts at the point of capture, and if a check won't clear, you'll know it before you process it (saving you unnecessary processing fees). Forte Verify: 

  • Provides real-time, actionable responses on every transaction
  • Identifies and rejects high-risk accounts that are flagged or otherwise in bad standing 
  • Reduces manual errors at the point of capture and stops bad checks across all payment channels
Forte Verify reduces the risk of accepting bad checks by running account information through multiple databases and rejecting accounts with a poor history. 

Forte Verify rejection reasons

If a high-risk error is returned, you can override Forte Verify, assume the risk, and manually validate (see Validate Manually below for details). 
This override option is available for tenant or owner accounts and is on a per-tenant or owner basis. 

Manually Validate a Tenant Account

In your Rentec Direct account: 
  1. Click Tenants
  2. Right-click a Tenant and choose Online Payments from the menu
  3. Click Payment Account
  4. Click the Add Bank Account option 
  5. Enter the new banking information and uncheck Forte Verify 

  6. Read the Confirmation Warning and if you agree to the conditions, click the I Agree to continue 

    NACHA Manually Verify Confirmation Page

  7. Then click Add Account when done 

Manually Validate an Owner Account

In your Rentec Direct account:

  1. Click Owners from the main menu
  2. Right-click on Owner and choose Edit Owner from the menu 
  3. The Verify Account option appears as you begin to edit the new banking information -- uncheck Forte Verify 
  4. Read the Confirmation Warning (see screenshot above) and if you agree to the conditions, click the I Agree button to continue
  5. When finished, click Save Changes 

Important notes:

  • Some banks use a different routing number for ACH transactions, so we recommend that the tenant confirm their routing number with their bank and correct any errors or inadvertent typos themselves before you assume the risk of manually validating. 
  • Remember to remove previous banking information using steps 1-3 above. 
  • To disable Forte Verify on your entire account, see the Validate Manually section below. 

Validate Manually

Although not recommended, you can request that Forte Verify be disabled on your account. Once disabled, you would be responsible for manually verifying and entering each tenant's ACH bank information. 

If you wish to disable Forte Verify from your software:

  1. Send an email request to success@rentecdirect.com. They will send you a form.
  2. Complete and return the form to docs@rentecdirect.com, authorizing us to make the change

Important Note: If you decide to opt out of Forte Verify and choose to Validate Manually, that decision is permanent. There is no way to reactivate Forte Verify on your account once it has been disabled. 

Pro Tip: Written authorization with a voided check can prove invaluable protection in the event of a dispute. Learn more Online Payment Tenant Authorization Form

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