Update Payment Information

This article explains how the administrator of your Rentec Direct account can update the payment method used for your account subscription and other related charges.

Looking for tenant payment information instead?

• If you need to update a tenant's payment information, see Scheduling Online Payment Transactions For Tenants.
• Tenants with Tenant Portal access can update their payment methods at any time via the Payments tab; see Tenant Portal.

Pro Tip: Always obtain written authorization before updating a tenant's payment method or payment information on their behalf.

Update Your Account Billing Information

You can update the bank account or credit/debit card used to pay your Rentec Direct subscription and other incidental charges, such as tenant screening reports.

Tip: While you're on the billing page, you can also review past invoices by selecting View Billing History.

In your Rentec Direct account: 

1. Click Settings
2. Under Account, click Your Account & Subscription
3. Click Bank Draft Data or Credit/Debit Card Data, depending on the payment method you want to update
4. Click Remove/Update next to the existing payment information.
5. Enter or update your payment information
6. Check the box for the payment terms and Terms of Service
7. Click on Save Payment Info  

Additional Information

• Bank Draft and/or Credit/Debit Card data can be kept on file. If both are entered, Rentec Direct will attempt the bank draft first. If the bank draft is declined, the credit/debit card will be charged instead.
• If you order any tenant screening reports from us, we require a credit/debit card on file as a backup in case the ACH payment declines.
• If a Debit Card is entered, your bank may place a temporary pre-authorization hold on your account when a payment is processed. This can appear as two transactions on your statement. When the payment is finalized, the hold or pending transaction will generally be removed from your statement within 3-4 days.