Update Payment Information

You can choose which credit or debit card and/or bank account your account subscription and other incidental charges (such as tenant screening reports) are billed to. 

Update Account Billing Information

Changing your payment information is a simple process in the software. 

In your Rentec Direct account: 

1. Click on Settings
2. Under Account Settings, click Your Account & Subscription

3. Click either the Bank Draft Data or Credit/Debit Card Data option 

   
   

   Tip: From this page, you can also view every detailed invoice by clicking the view billing history link. 

4. The next page allows you to update the payment type and information by clicking the remove/update link
5. Click the I agree to payment terms and to the terms of service box
6. Click on Save Payment Info when finished  

Tips:

• Bank Draft and/or Credit/Debit Card data can be kept on file. If both are entered, a bank draft payment will be initiated first, and the card will be charged if the bank draft payment is declined. 
• If you order any tenant screening reports from us, we require a credit/debit card on file as a backup in case the ACH payment declines.
• If a Debit Card is entered, your bank may place a 'pre-authorization' hold on your account when a payment is processed. This will show up on your bank statement as two transactions, making it appear as if you've been charged twice. When the payment is finalized, the hold or pending transaction will generally be removed from your statement within 3-4 days.