What are Fair-Use Overage Fees?

Rentec Direct has a very simple pricing model. Most services are bundled into the monthly subscription cost, while some vendor-provided services have fair-use limits. If you exceed the fair-use limits, we bill additional usage as an overage charge on your Rentec Direct invoice.

Important Note: Most accounts are billed based on the number of properties managed in Rentec Direct. If the tenant count exceeds the property count by 10% or more, billing is based on the number of tenants. In this situation, the ACH overage limit is based on the tenant count.

ACH Processing Overage

ACH processing is available to accounts with an active merchant account.

ACH transactions are included up to 100% of the applicable property or tenant count.

If your ACH transaction volume exceeds the included amount, each additional ACH transaction is billed at $0.50 per transaction.

For example:

If you have 100 properties and 100 tenants make one ACH payment each month, all 100 transactions are included
If some tenants make additional ACH payments during the month, transactions exceeding the included 100 are billed at $0.50 each
If you have 100 properties and 100 tenants make two ACH payments during the month, you have 200 ACH transactions
1. The first 100 transactions are included
2. The additional 100 transactions are billed at $0.50 each

System Advice: ACH overage charges apply only to transactions that exceed the applicable monthly limit. Transactions within the included amount are not charged an overage fee.

Electronic Signature Overage

Electronic signatures are included in your monthly subscription up to 15% of your applicable property count.

If your electronic signature volume exceeds the included amount, each additional document is billed at $2.50 per document.

Electronic signatures are commonly used for documents such as tenant leases and property management agreements.

Examples of situations that may result in an electronic signature overage include:

Renewing leases more frequently than every six months
Completing a large number of electronic signatures during the same month

For example, if many leases are renewed in June and the documents are sent for electronic signature that month, monthly usage may exceed the included amount.

Spreading lease renewals throughout the year can help distribute electronic signature usage across multiple months.

Tip: The Send Test option does not count toward your electronic signature usage.

Fair-Use Limits

Fair-use limits are part of the Rentec Direct Terms of Service and are intended to account for typical usage of services included with Rentec Direct accounts.

The Terms of Service include the following overage rates:

Electronic signatures: $2.50 per document when signature volume exceeds 15% of the applicable property count
Text messages: $10 per 500 messages when text message volume exceeds 1,000% of the applicable property count
ACH payments: $0.50 per transaction when ACH volume exceeds 100% of the applicable property count

Text from TOS as of February 13, 2020.

3.4. Many features are included at no additional cost with Rentec Pro and Rentec PM subscriptions. These services are included assuming that your account uses an average number of these services compared to typical industry usage. In the event your account exceeds the industry average, plus a generous margin, Rentec Direct will invoice for the services that exceed that average in the previous billing cycle at the following rates. Electronic signatures: $2.50/ea if signature count exceeds 15% of property count. Text messages: $10 per 500 messages if text message count exceeds 1,000% of property count. ACH payments: $0.50/ea if ACH count exceeds 100% of property count.