Username Formatting Options

Rentec Direct User Accounts: Login Requirements and Email Conflict Resolution

User Login Requirements

Rentec Direct user logins must be:

• At least 12 characters long.
• Include at least four distinct character types (symbols, numbers, uppercase letters, and lowercase letters).

In most cases, a user’s email address works well as a username.

Email Uniqueness and Conflict

Every user account across the Rentec Direct Platform (including Managers, Owners, and Tenants) requires a unique email address to prevent log-in conflicts.

For example, a tenant's email address cannot be the same as an owner's or your main Rentec Direct account email. If the system detects an email or username conflict when adding or editing an account, you will be notified automatically.

A Common Scenario:

You may encounter an error when testing by creating a test tenant and entering your own email address. This creates a conflict because your email is already associated with your Rentec Direct account. Conflicts can also occur if a tenant moves from one property manager who uses Rentec Direct to another and has not yet been archived in the prior system.

Recommended Solutions for Email Conflicts

To resolve an email conflict, consider the following options:

1. Use Email Plus Addressing (Preferred Solution): This feature is available on most email platforms and is the quickest way to create a unique address variation (see details below).
2. Use an Alphanumeric Username (Manager Accounts Only): For your main Rentec Direct account or Manager accounts, you can use any unique alphanumeric combination for the username; it is not required to be an email address.
   • Example: A unique username like "john.smith12345" is acceptable.
3. Supply an Alternate Email Address: For tenant or owner accounts, if the recipient's email provider does not support plus addressing, they will need to supply a completely alternate email address.

Email Plus Addressing

Email plus addressing lets you use a temporary alias for an existing email account without creating a new email. Both the original and the "plus" address will deliver mail to the same inbox.

How to Use It:

Add a plus sign (+) followed by a unique word or phrase at the end of the email name, but before the @ symbol.

• Original Email: johndoe@example.com
• Plus Address Example: If you are adding a tenant and their email is already in the system, you could use johndoe+tenant@example.com.

Testing Plus Addressing:

You can easily test if an email provider supports plus addressing by sending an email to the recipient with the plus address applied. For example, sending an email to success+test@rentecdirect.com would confirm if our customer service mailbox receives mail sent to that alias.