Check Printing Trouble

If you're having trouble printing checks, the steps below will help you resolve the most common issues.

Print Alignment Issues

Because printers do not all print identically, you can fine-tune where information appears on your checks by adjusting the horizontal (X) and vertical (Y) alignment.

Each adjustment value equals one one-hundredth of an inch.

Examples

• Move all text down 1/4 inch: enter -25 in Y
• Move all text up 1/4 inch: enter 25 in Y
• Move text down and right 1/4 inch: enter -25 in Y and 25 in X

The following steps will guide you through adjusting the Print Check alignment. As you enter your preferences, hover over the "?" for more details.

In your Rentec Direct account:

1. Click Settings
2. Under Financial, click Accounting Defaults
3. In the Printing Preferences section, adjust the Check Printer Alignment X and Y values
4. Save Changes

After saving, create a few sample Print Check expenses to test the alignment. Once you're satisfied, be sure to delete those practice checks.

For help removing test transactions, see Edit, Split, or Delete Transactions.

No "Print Check" Option Available

For security reasons, only users with the correct permissions can print checks.

Users without print access may still enter expenses, but will not see the Print Check option. The account admin, another manager, or a user with access can update a user's permissions using the steps below.

To enable Print Check permission for a user:

In your Rentec Direct account:

1. Click Settings
2. Under Account, select Managers & Users (Users for Pro accounts)
3. Click on the users' Permissions
4. Under Financial Access, change Allow access to Print Checks to Yes

5. Save Changes

   Tip: While you're here, review the user's other permissions to ensure they match their role.

Printing Checks Using Google Chrome or Firefox

Google Chrome and Mozilla Firefox include built-in PDF viewers that can interfere with precise check printing. Switching back to Adobe Acrobat Reader resolves most alignment issues.

• Google Chrome users: Update Chrome to use Adobe Acrobat Reader for PDFs
• Firefox users: Reset Firefox to open PDFs with Adobe Acrobat Reader instead of the built-in viewer

After Browser Updates

Occasionally, browser updates may temporarily affect check printing or make the Print button hard to find.

Quick fix:

• Press CTRL + P (Windows) or Command + P (Mac) to open the print dialog directly

Extra Lines When Using Internet Explorer 

When printing checks in Internet Explorer, you may see extra lines appear on the check <br>. This is caused by browser-specific formatting and is outside of Rentec Direct's control.

Recommended solution:

Use an alternate browser, such as Google Chrome or Mozilla Firefox, which do not produce this issue.