Merchant Account Support Reference Guide | CSG Forte
If you have questions regarding online payments or your merchant account, you may work directly with your Rentec Direct Client Success Team or Partner Support at CSG Forte depending on your needs.
CSG Forte provides the merchant account associated with your Rentec Direct software and there are some inquiries that can only be managed by the CSG Forte Partner Support Team. If you have any questions, your team at Rentec Direct will help point you in the right direction if we cannot resolve the issue on our end.
Use the article below to determine the best course of action for managing items related to your merchant account, like account change requests, transaction related inquiries, and application/account inquiries.
This information is also available as a pdf, which you can download and save for quick reference: Rentec Direct Merchant Account | Support Reference Guide
Account Change Requests
| Address Change
|| Purpose of Change: Update physical and/or billing address on merchant account.
Updating with CSG Forte: An authorized contact on the account should complete the online address change request form – Click Here.
Updating with Rentec Direct : Self-serve options to update address are available within Rentec Direct’s software. If assistance is needed, contact Rentec Direct at 800-881-5139 / email@example.com
|Bank Account Change|| Purpose of Change: Update bank account on file used for settlement/funding
Updating with CSG Forte: Authorized signer on account should complete the online bank change request form – Click Here.
Updating with Rentec Direct:
|Legal Entity Change or Signer Change|| Purpose of Change: Update legal entity information (EIN, Business Name) for the business or update signers on the application.
Updating with CSG Forte: Contact Rentec Direct for new application to be submitted with new legal entity or signer information.
Updating with Rentec Direct: Contact Rentec Direct at firstname.lastname@example.org / 800-881-5139.
|Contact Change|| Purpose of Change: Update Primary Contact or Authorized Contacts on merchant account.
Updating with CSG Forte: An authorized signer should complete the Contact Change request form – Click Here. Be sure to have the authorized contact being added to sign in the signature box by their information so we have their signature on file for future requests. Remember to indicate if any contacts should be removed. The authorized contact making the request should sign at the bottom as the person authorizing the request.
Updating with Rentec Direct: Self-serve options to update address are available within Rentec Direct’s software. If assistance is needed, contact Rentec Direct at 800-881-5139 / email@example.com
Transaction Related Inquiries
| Voids & Reversals
If a transaction needs to be voided or reversed, please send an email request to firstname.lastname@example.org including:
Transaction Declines or Returns
For any transaction assistance related to declines or returns, please contact CSG Forte at 866-290-5400 opt 2 or email@example.com.
Application / Account Inquiries
Account Closure Request
Purpose of Request: Request to close merchant account
Contact CSG Forte to close your merchant account at 866-290-5400 opt 2 or email firstname.lastname@example.org. CSG Forte will notify Rentec Direct once closure has been completed.
Adding additional services to existing account or additional merchant accounts
If you would like to add additional processing services or open additional merchant processing accounts, please contact Rentec Direct at 800-881-5139 / email@example.com.