Merchant Account Support Reference Guide | CSG Forte
If you have questions regarding online payments or your merchant account, you may work directly with your Rentec Direct Client Success Team or Partner Support at CSG Forte depending on your needs.
CSG Forte provides the merchant account associated with your Rentec Direct software and there are some inquiries that can only be managed by the CSG Forte Partner Support Team. If you have any questions, your team at Rentec Direct will help point you in the right direction if we cannot resolve the issue on our end.
Use the article below to determine the best course of action for managing items related to your merchant account, like account change requests, transaction related inquiries, and application/account inquiries.
This information is also available as a pdf, which you can download and save for quick reference: Rentec Direct Merchant Account | Support Reference Guide
Account Change Requests
| Address Change |
Purpose of Change: Update physical and/or billing address on merchant account. Updating with CSG Forte: An authorized contact on the account should complete the online address change request form – Click Here. Updating with Rentec Direct : Self-serve options to update address are available within Rentec Direct’s software. If assistance is needed, contact Rentec Direct at 800-881-5139 / success@rentecdirect.com |
| Bank Account Change | Purpose of Change: Update bank account on file used for settlement/funding Updating with CSG Forte or Rentec Direct: Authorized signer on account should complete the online bank change request form – Click Here |
| Legal Entity Change or Signer Change | Purpose of Change: Update legal entity information (EIN, Business Name) for the business or update signers on the application. Updating with CSG Forte: Contact Rentec Direct for new application to be submitted with new legal entity or signer information. Review the knowledgebase article Managing a Name Change and/or EIN Change in Rentec Direct for step by step directions. Updating with Rentec Direct: Contact Rentec Direct at success@rentecdirect.com / 800-881-5139. |
| Contact Change | Purpose of Change: Update Primary Contact or Authorized Contacts on merchant account. Updating with CSG Forte: An authorized signer should complete the Contact Change request form – Click Here. Be sure to have the authorized contact being added sign in the signature box by their information so we have their signature on file for future requests. Remember to indicate if any contacts should be removed. The authorized contact making the request should sign at the bottom as the person authorizing the request. Updating with Rentec Direct: Self-serve options to update addresses are available within Rentec Direct’s software. If assistance is needed, contact Rentec Direct at 800-881-5139 / success@rentecdirect.com |
| DBA Changes (no EIN change) | Purpose of Change: Update the DBA name without an EIN change Updating with CSG Forte: email partnersupport@forte.net Updating with Rentec Direct: Contact Rentec Direct at success@rentecdirect.com / 800-881-5139. |
Transaction Related Inquiries |
Voids & Reversals You can void online payments directly in your Rentec Direct account There is a small window of time that online payments can be void directly in your Rentec Direct account. Rentec Direct knowledgebase provides more details on how you can Void Online Payments Important Note: There is a $150 early termination fee for merchant accounts closed within the first 12 months of its opening date. For more information contact Rentec Direct at 800-881-5139 / success@rentecdirect.com. Transaction Failures Check out Rentec Direct's knowledgebase for solutions to Common Payment Processing Error Codes For more information contact Rentec Direct at 800-881-5139 / success@rentecdirect.com. Transaction Declines or Returns For any transaction assistance related to declines or returns, please contact CSG Forte at 866-290-5400 opt 2 or partnersupport@forte.net. Recalls |
Application / Account Inquiries |
Account Closure Request Purpose of Request: Request to close merchant account Contact CSG Forte to close your merchant account at 866-290-5400 opt 2 or email partnersupport@forte.net. CSG Forte will notify Rentec Direct once closure has been completed. Adding additional services to an existing account or additional merchant accounts If you would like to add additional processing services or open additional merchant processing accounts, please contact Rentec Direct at 800-881-5139 / success@rentecdirect.com. Requesting a copy of existing merchant application: Please contact CSG Forte at 866-290-5400 opt 2 or partnersupport@forte.net |