Rent Discount, Tenant Credit or Concession, Write Off (Legacy)
This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update
For various reasons, you might find that you want to discount a tenant's monthly rental charge or post a credit to their account. Rental discounts are also known as concessions, write-offs, and tenant credits.
Applying a Tenant Credit
Instead of adjusting a transaction, it's best to show both the original charge and then apply a credit to the ledger for the discount.
In your Rentec Direct account:
- Click Tenants.
- Click Post Expense.
- Enter a negative number (example -100.00).
- Enter a description of the discount.
System Note: It's important to keep the Category as a 110 Charge to balance the amount the tenant owes which will properly display on their tenant portal and in reports such as the rent roll and delinquent tenant reports.
- Press Post Charge to save.
This is what the tenant ledger will look like after posting a negative expense transaction for that concession:
Important Note: If your tenant is set up for scheduled monthly online rent payments, you will want to adjust their MultiPay Enabled Amount so their bank account or credit card is charged the newly adjusted amount going forward.
More information on how to adjust those settings can be found here: Scheduling Online Payments For Tenants