Tenant Portals

From the Tenant Portal, tenants have access to the most current information on their statement balance, amount and due dates, and if enabled can have access to submit a maintenance workorder, schedule online payments, and much more. 

As a helpful tool, you are welcome to share this training video with your tenants after you have enabled their portal: Discover Your Tenant Portal | Pay Rent, Submit Maintenance Requests

Enable Tenant Portal Instructions

Before your tenant has access to a portal, you will first want to enable that option. 

In your Rentec Direct account: 

  1. Click Tenants
  2. Right-click on a tenant and select Edit Tenant from the menu.
  3. Under the Contact Info, enter their email address (the email address will be their username).

    Enter Email Address for Portal Access and Email Notifications
  4. In the Tenant Portal section, check the Enable Portal box.
     
    Enable tenant portal access and create and email a password
  5. Generate a password for the tenant by clicking on the paper-pencil icon. A box will pop up where you can create a custom password or have the system auto-generate one for you by clicking the green circle arrows icon.

    NoteThey have the ability to change this when in the portal, however, if they ever need the password reset, then you will need to do it for them on this page.

    Generate and email a portal password
  6. To prompt an email notice to your tenant with login and password instructions, click the Email Tenant box.

    Important NoteIf you forget to click the Email Tenant box on this page nothing will be sent to the tenant and you will need to repeat this step.
  7. Click the Submit button. 
  8. The Tenant Details page will appear. Click the Save Changes button. 

Important NoteIf you believe you have enabled the portal but the tenant is not able to log in, you may have inadvertently forgotten to click the Enable PortalEmail Notifications, or Save Changes button. 


Sample Auto-Generated Portal Email

Tenant portal login information email sample


Accessing the Portal and Tenant Portal View

Beyond your custom web address, tenants can also access their portal at this universal web address: rentecdirect.com/tenants

Depending on the options you've enabled in your Program Settings, the Tenant Portal may display:

  • Summary -- displays at a glance information on last payment received, next payment due, total currently due, and a payment history chart.
  • Statement -- lists every charge and payment posted individually by date in an informative ledger. 
  • Repairs -- allow tenants to submit work orders and photos through their portal. 
  • Payments -- if your account is set up for online payment processing and/or cash payments, they will have this option to schedule and pay rent online, and/or find locations to make electronic cash payments.  

    Information about electronic payments can be found here: Electronic Payment Processing
  • Files -- allows tenants to view any files you've shared with them from the File Library.  
  • Settings -- your tenants can update their email address, password, and email notification preferences. 

Tenant portal view

A training video to share with your tenants can be found here: Discover Your Tenant Portal | Pay Rent, Submit Maintenance Requests

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