Tenant Portals

Tenant Portals are available and easily enabled for primary and co-tenants in Rentec Direct property management software. From the Tenant Portal, tenants and co-tenants have access to the most current information on their statements, including balance, amount, and due dates. If enabled, they can also submit work orders (maintenance requests), schedule online payments, and much more.

This article will walk through:

• Enabling Tenant Portals
• Copy of email sent to tenants with login information
• Features of the tenant portal
• Optional tenant portal features set in Program Defaults

Pro Tip: Once the portal is enabled, tenants can quickly log in from any mobile Android or iOS device using the Resident Connect Mobile App of the Tenant Portal

How to Enable Tenant Portals

Quickly enable the tenant portal and email their login information through Rentec Direct.

In your Rentec Direct account: 

1. Click on Tenants
2. Right-click on a tenant and select Edit Tenant 
3. Under Contact Info, enter their email address (the email address will be their username).
   
   
4. Under Tenant Portal
   1. Check the Enable box for Tenant Portal Access
       
      
   2. Click on the paper-pencil icon to set up a Password
      1. Enter a New Password or click on the circle arrow icon to auto-generate a password
         
         Note: Tenants can change their email address and password through their portal
         
         
5. Check the box to Email Tenant to email the password and login information to the tenant
6. Click on Submit to create a temporary password and send an email to the tenant with information on how to log in
7. Click on Update Tenant to save the changes

Important Note: If a tenant did not receive an auto-generated portal email, verify their email address and repeat these steps.

Sample Auto-Generated Portal Email

Features of the Tenant Portal

Beyond your custom web address, Tenants can log in to their portal at this universal web address: rentecdirect.com/login and on any mobile device using the Resident Connect Mobile App of the Tenant Portal

Features available in all Tenant Portals include:

• At a glance, information on the last payment received, the next payment due, the total currently due, and a payment history chart
• Every charge and payment posted individually by date in an informative ledger, as well as their deposit balance
• Tenants access to view files shared in the File Library
• Schedule and pay rent online and/or find locations to make electronic cash payments if your account is set up for online payment processing and/or cash payments.
  • Click here to learn more about Electronic Payment Processing
• Option for tenants to update their email address, password, and email notification preferences

Optional Tenant Portal Access

The following custom options available in the Tenant portal are included in Step 2 of Rentec Direct account setup. To verify or edit the account setup for the following Tenant portal options, click here Program Defaults:

• Allow tenants to submit work orders with photos 
• Allow tenants to purchase renters insurance
• Allow tenants the option of enabling credit reporting
• Custom message to be displayed when tenants log into their portal
  
  Pro Tip: Custom messaging allows you to have a message displayed when Tenants log into their portal and allows landlords and property managers to stay in compliance with states that may require specific messaging in Tenant portals