Instant Tenant Card Payments (Credit or Debit)

Tenants can easily make a same-day/instant payment using a debit or credit card, or you can enter it on their behalf.

System Note: Online payments require an active merchant account. Learn more here

The following steps will walk you through both options. Click on the link to jump to that section:

1. Landlord/Property Manager processed Instant Card (Debit/CC) Transaction
2. Tenant processed Instant Card (Debit/CC) Transaction
3. Enable or Disable payment options per tenant

💫Click here if you came to this link looking for steps for processing Instant Tenant ACH Payments 💫

Landlord or Property Manager Processed Instant Card (Debit/CC) Payments

Before processing payments on a tenant's behalf, we recommend you obtain a signed authorization form if it's not already included in your rental agreement or lease. Sample Authorization Forms are provided.

In your Rentec Direct account:

1. Click on Tenants
2. Right-click on the tenant and select Online Payments
3. Under One-Time Transaction
   1. Check the box for One-Time Transaction Enabled
   2. Use the dropdown for From This Account to select which of the tenant's accounts the payment is being made to, the Amount, and the Date
4. Click on Save Changes

Tenant Processed Instant Card (Debit/CC) Payment

The instant card debit feature will initiate a request to CSG Forte using the selected card information and post the processing transaction to the tenant ledger instantly.

The following steps guide tenants through the process of making a payment through their portal.

In the Tenant Portal:

1. Click on Payments
2. Under Make Instant Payment, select Pay Now
3. Enter the amount you wish to pay under Pay This Amount
4. Using the dropdown menu, select the Card you want to use to make the payment
   1. To add a new debit or credit card, click on Add Payment Account
5. Check the boxes to agree to the terms and the convenience fee 
6. Click on Make Payment

SYSTEM NOTE:  Although this feature allows tenants to submit a payment by card instantly, it may still take the same processing time before the funds are cleared and deposited into your bank account.

Enable or Disable Payment Options on a Per-Tenant Basis 

You can modify tenants' online payment options on a per-tenant basis.

In your Rentec Direct account:

1. Click on Tenants
2. Right-click on the tenant and select Online Payments
3. Under Online Payments, select Yes for access or No to turn off the option
4. Click on Save Changes

System Notes: 

• To prevent subusers from inadvertently processing an instant ACH transaction in error, the default permission is set to off for subusers.  If you would like to change permissions to allow a subuser access, modify the Post Tenant ACH Payments in permissions. 
• Successful transactions are recorded in the tenant’s ledger and shown on the Completed Online Payment report.