Instant Tenant ACH Payments

Tenants can easily make an instant payment using ACH, or you can enter it on their behalf.

System Note: Online payments require an active merchant account. Learn more here

The following steps will walk you through both options. Click on the link to jump to that section:

1. Landlord/Property Manager Processed Instant ACH Transaction
2. Tenant processed Instant ACH Transaction
3. Enable or Disable Payment Options per Tenant

💫Click here if you came to this link looking for steps to process Instant Tenant Debit/Credit Card Transactions 💫

Landlord or Property Manager Processed Instant ACH Payment

The Tenants page in your Rentec Direct account allows you to make instant ACH debits. An instant ACH debit bypasses a scheduled payment and immediately sends the ACH payment request to CSG Forte, while posting the processing transaction to the tenant's ledger.

In your Rentec Direct account:

1. Click on Tenants
2. Right-click on the tenant and select Post Income
3. Use the current date and select Payment Type ACH
4. Using the Tenant's ACH Account dropdown, select the Bank Account funds are to come out of
5. Enter the Payment Amount
6. Under Management Fee, check the box or enter the amount if a fee applies
7. Check the box confirming that you have written authorization from the tenant to withdraw the funds. Sample Authorization Forms are provided.
8. Click on Post Income

Pro Tip: If there was an error in the transaction or the transaction needs to be voided, click on the following link for details on how you can Void Online Payments quickly.

Tenant Processed Instant ACH Payment

The instant ACH payment will initiate an electronic funds transfer and post the transaction to the tenant's ledger instantly.

You can provide tenants with the following steps to guide them through the payment process on their portal.

1. Click on Payments
2. Under Make Instant Payment, select Pay Now
3. Enter the amount you wish to pay under Pay This Amount
4. Using the dropdown menu, select the Account you want to use to make the payment
   1. To add a new account, click on Add Payment Account
5. Check the boxes to agree to the terms and the convenience fee
6. Click on Make Payment

System Note: Although this feature allows tenants to submit a payment by ACH instantly, it may still take the same processing time before the funds are cleared and deposited into your bank account.

Enable or Disable Payment Options on a Per-Tenant Basis 

You can modify tenants' online payment options on a per-tenant basis.

In your Rentec Direct account:

1. Click on Tenants
2. Right-click on the tenant and select Online Payments
3. Under Online Payments, select Yes for access or No to turn off the option
4. Click on Save Changes

System Notes: 

• To prevent subusers from inadvertently processing an instant ACH transaction in error, the default permission is set to off for subusers.  If you would like to change permissions to allow a subuser access, modify the Post Tenant ACH Payments in permissions. 
• Successful transactions are recorded in the tenant’s ledger and shown on the Completed Online Payment report.