Instant Tenant ACH Debits

Rentec Direct property management software makes it easy to post tenant ACH payments with instant approval or decline with funds transferring within standard ACH Transaction Timing

Processing an Instant ACH Debit

The Tenants page in your Rentec Direct account allows you to make instant ACH debits. An instant ACH debit bypasses a scheduled payment and instantly sends the ACH payment request to CSG Forte while posting the processing transaction to the tenant ledger.

1. Click on Tenants 
2. Right-click on the Tenant and click on Post Income
3. Verify the auto-filled fields are correct
4. Using the dropdown, select ACH as the Payment Type 
5. Using the Tenant's ACH Account dropdown, select the Bank Account funds are to come out of
   
   Important Note: This is pre-filled if the tenant's bank information has already been set up for online rent payments.  
6. Enter the Payment Amount
7. Under Management Fee, check the box or enter the amount if a fee applies
8. Check the box confirming that you have written authorization from the tenant to withdraw the funds. Sample Authorization Forms are provided.
9. Click on Post Income

System Notes: 

• If you typically charge an ACH fee, you will want to include it in the total. Only scheduled payments add the transaction fee automatically. 
• Although this feature allows you to instantly submit a tenant ACH payment, it may still take the same processing time before the funds are cleared and deposited into your bank account.  
• To prevent subusers from inadvertently processing an instant ACH transaction in error, the default permission is set to off for subusers.  If you would like to change permissions to allow a subuser access, modify the Post Tenant ACH Payments in permissions. 
  
  Note: Learn more about manager and user permissions Add Subusers, Managers, and Additional Users to Your Account
• Successful transactions are recorded in the tenant’s ledger and shown on the Completed Online Payment report.