Online Payment Tenant Authorization Form

Written authorization can prove invaluable protection in the event of a dispute. Once your merchant account has been enabled for Online Rent Payments, you can choose whether you would like tenants to provide their ACH information and authorization to you via a written Tenant Authorization form or allow them to enter their own information through the Tenant Portal.

This article reviews the steps for requiring a written online payment tenant authorization form.

Requiring Written Online Payment Tenant Authorization Form

1. Set your online payment default to Require Written Authorization
2. Sample Online Payment Tenant Authorization Form
3. Tenants Obtain and Return Written Authorization Form.
4. Add Tenants Account and Routing Number

Setting Your Online Payment Default to Require Written Authorization

In your Rentec Direct account:

1. Click on Settings
2. Under Financial, click on Online Payments
3. Under ACH Settings, click on Written Document
4. Upload your Authorization Form.
5. At the bottom of the page, check the box I agree to the online payment terms of use
6. Click on Save Changes

Sample Online Payment Tenant Authorization Forms

If you do not have a Tenant Authorization Form, a customizable form is available through your software. Use one of the following links or use the following steps to access the form in the Online Payment section of your software.  MS Word or Adobe PDF

In your Rentec Direct account:

1. Click Settings
2. Under Financial, choose Online Payments
3. At the top of the page, use the Sample Authorization Form dropdown to select PDF or Word

Tenants Obtain and Return Authorization Form

When your tenants log into their Rentec Direct portal, they will:

1. Click on Payments
2. Click on Add Payment Account
3. Click on + Add Bank Account
4. Click on Download
5. Tenants will have the option to:
   1. Sign electronically if they have the ability, and it is per your rental agreement or
   2. Print and sign the agreement

Add Tenants Account and Routing Number

Once the authorization form and supporting documents are returned, the following steps guide you through updating the tenant information, and their account will be ready for instant and scheduled payments.

In your Rentec Direct account:

1. Click on Tenants
2. Right-click on the tenant and select Online Payments
3. Under Online Payments, click on Payment Accounts
4. Click on +Bank Account
5. Enter Routing Number and Account Number
6. Click on Add Account

Tenant Portal Authorization

If Tenant Portal is selected, when tenants Add Checking Account information, they will be required to check a box indicating they agree to payment terms and privacy policy. There is space on the Terms for you to add custom messaging or additional clarification.

The following steps will guide you through adding custom messaging to the Payment Terms

In your Rentec Direct account:

1. Click on Settings
2. Under Financial, click on Online Payments
3. Under ACH Settings, check Tenant Provides ACH Authorization by Tenant Portal
4. Enter your additional Terms
5. Check I agree to the online payment terms of use, then Save Changes

Example of what Tenants see and must agree to for payment processing: