Online Payment Tenant Authorization Form

Rentec Direct makes it easy to require and obtain written authorization for tenant online payments providing invaluable protection for you in the event of a dispute.

Whether tenants schedule their own payments or you schedule the payments for them, we encourage all landlords and property managers to:

• Obtain a written agreement for online payments, to include fees
• Obtain a void check from the tenant for account/s being used
• Include online payment policy/language in your rental agreements
• Include electronic communication agreement in your rental agreements

How it Works

Set your online payment default to require written authorization. When tenants access payments in their tenant portal, they will be presented with your required form, when you receive a completed authorization form back (and any other required documentation), simply add the tenants account and routing number then their account will be ready for scheduled and instant ach payments.

1. Set your online payment default to Requiring Written Authorization
2. Tenants Obtain and Return Authorization Form
3. Add Tenant Account and Routing Number

Resources

1. Sample Authorization Forms
2. Frequently Asked Questions

Setting Your Online Payment Default to Require Written Authorization

In your Rentec Direct account:

1. Click on Settings
2. Under Financial, click on Online Payments
3. Under ACH Settings, click on Written Document
4. Upload your Authorization Form
5. At the bottom of the page, check the box I agree to the online payment terms of use
6. Click on Save Changes

Tenants Obtain and Return Authorization Form

When your tenants log into their Rentec Direct portal, they will:

1. Click on Payments
2. Click on Add Payment Account
3. Click on + Add Bank Account
4. Click on Download
5. Return via email or physically (based on your agreement)
   1. Sign electronically if they have the ability and it is per your rental agreement
   2. Print and sign the agreement

Add Tenants Account and Routing Number

In your Rentec Direct account:

1. Click on Tenants
2. Right-click on the tenant and select Online Payments
3. Under Online Payments, click on Payment Accounts
4. Click on +Bank Account
5. Enter Routing Number and Account Number
6. Click on Add Account

Sample Online Payment Tenant Authorization Forms

Samples of Tenant Authorization forms are available for you in the Online Payment page of your Rentec Direct software and links included below.

1. Click on Settings
2. Click on Online Payments
3. Click on the Sample Authorization Form dropdown to select from MS Word or Adobe PDF

You can also click the following links to download the sample authorization forms here: 

• MS Word Sample Authorization Form
• PDF Sample Authorization Form

Additional resource: Merchant account holders are welcome to use this document to create a personalized authorization form, removing references of Rentec Direct and inserting their personal merchant account name. Follow this link to a generic Tenant Payment Authorization Form created from our example PDF:

Tenant Agreement and Setup

Frequently Asked Questions

Q) What if I select Tenant Portal instead of Written Document

A) If Tenant Portal is selected, when tenants Add Checking Account information, they will be required to check a box indicating they agree to the following payment terms and privacy policy. When you select Tenant Portal, you will also be provided additional space to add custom additional terms that will be displayed at the bottom of the agreement.

Note:  Written Document is the default option. The form you upload here will be available to your tenants to download directly from their tenant portal. The returned form from your tenant provides you the authorization to schedule tenant payments.