Online Payment Processing | Overview

Rentec Direct offers multiple options to process online payments ACH, Credit/Debit Cards, and Cash. This overview addresses frequently asked questions about ACH, Credit and Debit card transactions with clickable links to detailed step by step instructions.


If you came to this article looking for information on how to convert your money order, personal check, and cash-paying tenants to a solution that eliminates in-house processing, Rentec Direct's Electronic Rent Collection for Cash Paying Tenants is the solution for you.


If you came to this article because you're ready to save time with automated online financial transactions, Payment Processing Setup | Enrollment will guide you through the quick merchant account application process.


This video gives a brief overview of types of transactions, enrolling, and setting your preferences.



System Note: New clients will be prompted for ID verification the first time they apply for or use tenant screening, online payments, and syndication. Once ID is validated once, all three services can be applied for or accessed without additional verification from Rentec Direct.


Learn More About Online Payment Processing


We recommend that you apply for this service if:

Frequently Asked Questions


Q) How long does it take for funds to be in my account?

A) Larger national banks typically show the funds the same day as they are transmitted as 'pending', and fully cleared the following day. Smaller banks do not have the same connections to the federal reserve and therefore can take anywhere from 1-3 business days (excluding holidays/weekends) to post the transaction to your account.  


Q) How much does it cost me?

A) The fees associated with this type of account to you are:
  • $0.00 one-time setup fee
  • $0.00 a month
  • ACH Transactions: $0.00 per transaction received (rent payments) and $0.50 per transaction paid out (owner disbursements and vendor payments) 
  • Credit/Debit card Transactions (VISA/MC/DISC): 2.95% (AMEX) 3.5%

Q) Can I pass the fees on to tenants?

A) While you will be charged the standard fees indicated above, you will have the flexibility to set the convenience fee for card and ach processing your tenants pay to reimbursing you for the expense.


Q) What do I need to have in order to apply for a merchant account?

A) There are just a couple of requirements to apply. When applications are received by csgForte, they may require additional information

  • A business checking account
  • A website - Rentec Direct includes a customizable website ready to showcase your business and list your available properties at no additional cost. Learn more about how to Build Your Own Enhanced Website

Q) How can tenants identify payments they've made in their bank statement?

A) Payments issued from a tenant's bank account will show up on their statement with your company name


Q) What are the Terms of Use?

A) User Agreement and Terms of Use  other Important Information Regarding Debit/Credit Card Processing and PCI Compliance

Having your own merchant account gives you the flexibility to set the convenience fee for card transactions, as well as the ACH processing fee your tenants pay. 

Q) Can I have more than one deposit account?

A) Yes. Having multiple deposit accounts allows funds to be deposited into the correct account with less paperwork for you.

  • Rentec Direct accounts allow up to 5 merchant accounts at no additional cost to current Pro and PM subscriptions that manage 200+ properties.
  • Accounts managing less than 200 properties, there is no fee for the first merchant account and additional accounts may be added at $15/each per month

Learn more about how multiple merchant accounts may help save time and ensure accounting accuracy Multiple Deposit Accounts for ACH and Credit/Debit Card Payments


Q) How can I cancel my merchant account?

A) You may close your merchant account at any time by sending an email request to success@rentecdirect.com. The email request must be sent from the Primary Account Holders email and include:

  • Your contact information
  • Daytime phone number that you can be reached on
  • The last four numbers of the bank account associated with the merchant account to be closed
  • Upon account closure, all unpaid fees must be immediately paid in full and any pending payments will be canceled.

The email will not be deemed delivered until you have received confirmation from us that it was received.

Alternatively, you can close your account by sending a letter via first class mail to Rentec Direct, 231 SW I St, Grants Pass, OR 97526-2814.

NOTE: If your merchant account is closed within 12 months of the date it was opened, there will be a $150 early termination account closure charge.
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