Credit Report- No Score or Unable to Score (Legacy)

This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update


There are times when you are ordering your tenant screening reports that you may receive back a credit report with "No Grade" or "Unable to Score" or "No Score".  



Here are some possible reasons why:

  • Incorrect social security number. Confirm that the applicant's information matches the social security number. If you notice in the credit report detail section the words No Hit, it is a good indicator that you have entered in the social security incorrectly or your applicant gave you false information.
  • The applicant could be young or recently obtained US Citizenship and does not have active credit usage such as a student loan, auto loan, mortgage, or credit cards. 
  • The applicant has never used the credit system (no loans, no credit cards) and has paid cash for everything.
  • The applicant might have had previous loans and debts but has either closed all of their accounts and does not possess enough open accounts to generate a score
  • The applicant had loans and debt but filed for bankruptcy on all of the accounts, those accounts were closed due to the bankruptcy filing, and they never acquired any new recent credit. NoteThe bankruptcy would reflect in Public Records for a minimum of 7 years.
  • The applicant had previous loans and debt but now all the accounts are in collections. 
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.