Ordering Credit and Criminal Reports

Tenant screening reports are essential for tenant selection and protecting your investments. Rentec Direct property management software includes an extensive list of Tenant Screening Products.

ID verification is required to use tenant screening, online payments, and listing syndication.

Once your identity is verified, you can use all three services without additional verification.

System Note: Accessing credit reports requires completing an application. Get Started | Ordering Credit Reports.

See important notes and FAQ's below.

Ordering Tenant Screening Reports

Order Screening reports as a bundle or a la carte automatically with online Rental Applications or manually directly through Rentec Direct software. 

In your Rentec Direct account: 

1. Click Reports
2. Click Screening Reports

3. Click + Order a Report  

   First-time users: If this is the first time ordering reports, click Verify Identity and follow the steps

   

4. Enter the Subject Details

   Tip: Complete all fields to ensure the most accurate results. Hover over the ? to see details for that field.

5. Choose a Method to Use for Displaying Available Products  
   • Nationwide Reports: Choose this option to go directly to the national reports. You will be presented with popular report packages and individual reports, including Nationwide Criminal, Credit Check, Eviction Check, and other popular nationwide reports.
   • Criminal Manual Search: Use this option to manually choose the state- and county-level searches you want to run on the tenant. You will be prompted to choose a state, then select specific reports from the state and counties within it. This option can be used to verify a state or national report with a county-level report.
   • Criminal Intellisearch: This free search scans national databases to locate your subject's known places of residence and offers search suggestions based on their past residences.
6. Click Next 

7. Select the reports you want to order

   Note: The cost of each report will be displayed

8. Click Next to submit your order
9. Click the link to review your reports that may have processed immediately

Viewing Reports

Reports are easy to find and organized with the most recently pulled first.

In your Rentec Direct account:

1. Click Reports
2. Click Screening Reports
3. Click on an applicant's name to view a list of ordered reports 
4. Click on the specific report to review  

Tip: If permitted in your area, consider printing and storing reports in a secure location.

Note: An email is automatically sent when reports are ready. Some reports are instant and return in less than 60 seconds, while others, such as county-level criminal searches, may take longer. If results have not been received within 1-3 business days, click Reload From Source to refresh the results.

Important Notes and FAQs

• Credit inquiries: Inquiries for Credit Report Cards and Full Credit Reports used for tenant screening are soft inquiries and do not affect the applicant's credit score.
• Report availability: For security and privacy reasons, credit and criminal data are not stored indefinitely. Tenant screening reports are intended to help with tenant selection and are for one-time use. Rentec Direct archives credit reports ordered through the system for up to 90 days and criminal reports for up to 180 days. After these periods, reports may no longer be accessible through the Rentec Direct interface.
• Report costs: The cost of ordering reports varies depending on the reports selected. Hundreds of reports are available. Pricing for each report is displayed on the order screen when selecting reports. See the available Tenant Screening Reports for more information.
• Report fees: Report fees are included on your monthly invoice and charged to the bank account or credit/debit card on file for your Rentec Direct subscription. If your bank account is the preferred payment method, a credit/debit card is also required as a backup payment method. See Update Payment Information for more information.
• Compliance verification: Upstream vendors automatically apply known compliance verification to screening results to help remove records that may not comply with applicable local laws and regulations. This verification is based on the landlord or property manager's ZIP code, not the tenant's or property's ZIP code. Before using information provided in a report, verify that its use complies with the laws and regulations that apply to your location.
• Inquiry history: Inquiry history displays the Rentec Direct account holder's name or company name. Reports pulled before April 2019 display The LIG Group, which was the name of the holding company for StarPoint Screening at that time.
• Database information: Rentec Direct does not control the information recorded in each database. Depending on the report ordered, the information provided is based on the data available in the applicable database. Verify your local guidelines for using criminal reports in tenant screening, as requirements may vary.
• Public records: Public records used in the screening system are provided by the applicable source. Rentec Direct, LLC, including its affiliates and vendors, does not warrant the accuracy or completeness of the information contained in the reports.
• Denial letters: Rentec Direct includes customizable templates for Denial Letters, also known as Adverse Action Notices for Public Records.

Tenant Screening Prices

In addition to individual reports available at the city, county, state, and nationwide levels, Rentec Direct also offers wholesale screening packages.