Moved Out Tenant by Mistake (Legacy)

This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update

If you ever happen to move a tenant out by mistake, you have the ability to place them back into the property that they were occupying before the accidental move out.

To get started, first head over to the  Tenants tab .

The tenant should show in your tenants tab as “inactive”, this means that they are currently not placed in a property in the system.

inactive tenant

Now that you have confirmed that the tenant is inactive, you can head over to the  Properties tab  click Place New Tenant   on the property that the tenant is occupying.

place a new tenant

Now that you are on the tenant move in page, you'll want to make sure to select  Use Existing Tenant select Use Existing Tenant > choose your tenant’s name from drop-down menu.

This makes it to where the same tenant profile will be moved into that property with all of the pre-existing information and transactions. This prevents you from creating a duplicate entry of the tenant.

use existing tenant

Now you will want to set up the rental information. Pay special attention to “Move In Date” and “Begin  Charges On”.  

The Move In Date can be historical, however we recommend that the Begin Date be set as the current month or next so you do not create years or months worth of unwanted historical charges.  It could look something like this:

move-in date for tenant

This will place the tenant back into the unit.  You will need to review tenant ledgers and make corrections if you happen to create a duplicate charge and you will also want to correct the security deposit ledger if there is a duplicate entry for deposit due.

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