Rent Discount | Tenant Credit, Concession, Write Off

For various reasons, you might find that you want to discount a tenant's monthly rental charge or post a credit to their account. Rental discounts are also known as concessions, write-offs, and tenant credits. 

Apply a Tenant Credit

Instead of adjusting a transaction, it's best to show both the original charge and then apply a credit to the ledger for the discount. 

In your Rentec Direct account: 

  1. Click Tenants.
  2. Choose Post Expense from the Tenant Profile Card or Tenant Menu
  3. Enter a negative number (example -100.00).
  4. Enter a description of the discount.
  5. If this will be a recurring discount, check the Recurring box to set up those details. 

    System NoteIt's important to keep the Category as a 110 Charge to balance the amount the tenant owes which will properly display on their tenant portal and in reports such as the rent roll and delinquent tenant reports. 
  6. Press Post Charge to save.

Important Note: Whether this is a one-time discount or recurring If your tenant is set up for scheduled monthly online rent payments, you will want to adjust their MultiPay Enabled Amount as needed so their bank account or credit card is charged the newly adjusted amount.  

More information on how to adjust those settings can be found here:  Scheduling Online Payments For Tenants

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