Archive, Reactivate, or Delete a Tenant

All active tenants are located on the Tenant List. You can remove them from that list by archiving the tenant profile. From there, you can also permanently delete the tenant profile if desired.  

Archive a Tenant

Follow the instructions below to move a tenant from the active tenant list to the archived list. 

In your Rentec Direct account: 

1. Click Tenants
2. Right-click on the tenant and choose Archive Tenant 
3. You'll be presented with the following warning with two options
   1. Click Cancel if you do not want to move out and archive the tenant
   2. Click Archive Tenant if you would like to move out and archive the tenant

The tenant profile and ledger are then removed from the active Tenant list and placed on the Archived Tenant list.

Archiving Grouped Tenants

When Tenants are grouped together, you can either archive all of the tenants that are grouped together or a co-tenant of that property.

To archive grouped tenants, in your Rentec Direct account:

1. Click on Tenants
   1. Right-click on the primary tenant and choose Archive Tenant to ungroup and archive all tenants 
   2. Right-click on the co-tenant and choose Archive Tenant to ungroup and archive only that co-tenant

Note: There will be warnings allowing you to confirm if you would like to proceed.

Reactivate or Delete Archived Tenants

After a tenant profile and ledger has been archived, it will stay on the Archived Tenant list where you'll find all the historic information for that tenant. From the Archived Tenant list, you also have the option to either reactivate that tenant ledger and profile or permanently delete it from the system. 

The following steps will walk you through Re-Activating or permanently Deleting archived tenants.

In your Rentec Direct account: 

1. Click Archived Tenants from the Main Menu.
2. Right-click on the archived tenant and choose:
   1. Re-activate: This option automatically moves the tenant ledger and profile from the Archived list and places them back on the Tenant menu allowing you to place them into a property if desired. 
   2. Delete Tenant: This permanently deletes all tenant information including tenant transactions from the system. You'll be presented with this warning. Click OK if you agree. 

Important Note: Throughout the software you will encounter warnings and additional information and instruction. It's important to carefully read those (such as the one below) to avoid critical errors.