Getting Started with RentReporters
RentReporters is a seamless, integrated feature within Rentec Direct that requires no additional setup steps for Landlords and Property Managers.
This integration automatically submits tenant on-time and late rent payments, as well as two years of past rent payment history. This allows tenants to earn credit for on-time payments in as little as 10 days, with many experiencing an average increase of 40 points in their credit score.
This article reviews the following subjects: Click on a link to jump to that section.
When is Rent Considered Late & Which Bureaus RentReporter Reports to
How Tenants Sign Up With RentReporters
How Tenants Can Cancel RentReporters
Tenant Not Seeing the RentReporter Option
Key Policy: When is Rent Considered Late?
RentReporting is affiliated with credit building, so what is considered "late" aligns with other tradelines, such as credit cards and mortgages.
According to the credit bureaus, a late rent payment is not considered late until it's 30 days past the due date.
For example, if rent is due on the 1st of every month, it is late if paid on or after the 31st day of that month. Learn more here: What is Considered a Late Rent Payment
Credit Bureau Reporting
| Payment Type | Credit Bureaus Reported To | |
| On-time payments | TransUnion, Equifax, and Experian | |
| Late payments | TransUnion and Equifax |
Cost of RentReporters Through Rentec Direct
- Free for Rentec Direct Clients: The option of allowing tenants to report their rent through RentReporters is included with all RentecPro and PM accounts.
- Affordable for Tenants:
- No Initial Sign-up Fee: Tenants who sign up through their portal will not be required to pay the sign-up fee (an approximate $100 savings).
- Monthly Subscription Fee: RentReporters has a small monthly subscription fee for tenants, at $10.95 per month, making it a cost-effective way to boost their credit scores. (Tenants on Rentec Direct accounts with a lease address in California only pay $10 per month in accordance with California AB-2747 Tenancy: Credit Reporting Requirements).
How Tenants Can Sign Up With RentReporters
Tenants can easily sign up with RentReporters in two quick steps:
- Log in to their Tenant Portal
- Click on More Info on the Summary Page
Once signed up, Rentec Direct will automatically share up to two years of past rent payment history and continue reporting future payments.
Cancelling RentReporters
RentReporters is a Tenant Choice Feature, and they can cancel their account at any time directly through their RentReporter account.
Important Note: If a tenant cancels their RentReporters account and later changes their mind, they must wait 6 months before reapplying.
Tenant Not Seeing the RentReporters Option
If the RentReporters link is not visible to tenants, follow these steps in your Rentec Direct account to verify that the setting is enabled:
- Click on Settings
- Under Program, click on Program Defaults
- Under Portal Settings, set Allow tenants to activate credit reporting in the Tenant Portal to Yes
- Click on Save Changes
Frequently Asked Questions
Q) Does RentReporters offer any other services to tenants?
Yes! RentReporters provides tools for tenants to evaluate their credit, articles with helpful credit-related information, education materials, and more. Click here to learn more about RentReporters
Q) Does RentReporters meet the California rent reporting requirements
Yes, RentReporters makes it easy to meet the rent reporting requirements effective April 1, 2025, in California.
It's advised that everyone review their local and state rent reporting and tenant communications regulations to ensure compliance
| Read the Bill: California AB-2747 Tenancy: Credit Reporting Requirements
Q) Does RentReporter call your landlord?
Yes, RentReporter will call your landlord to verify late payments through 2025. Beginning in 2026, RentReporter will no longer call landlords to verify late rent payments.
Q) Who can tenants speak to about rent-related items they see on their credit report?
If tenants have questions about something they see on their credit report, they are welcome to reach out to RentReporters directly for investigation via chat, through the links on their website, or by calling 626-737-3100.