Email Failure to Deliver Notices

Communicating with your Tenants, Vendors, and Owners for PM users is an important function in Property Management. Included with the various ways of communication provided in your Rentec Direct account is the option for email. 

Staying current on communications

To help make sure your communications are expedient, Rentec Direct property management software provides prompt, automatic notifications to you for undeliverable and failed messages, allowing you to troubleshoot and make any necessary corrections.  The solution might be as simple as fixing a misspelled email address. 

Click here to see more ways your Rentec Direct software can help you stay current on communications Tenant Email Failure to Deliver Notices

Invalid Email Address

If an email address for your tenant, owner, or vendor is incorrect, the email will not send and the following Error message will be displayed, allowing you a quick fix to get the message on its way:

Recipient Marked as Spam

If someone marks an email as spam, any future messages sent from that email address will not get delivered to the recipient, and they will not be able to receive email messages from you for 90 days. There is no way to change this timeline; you must wait 90 days until the spam label is removed, and you can email that address again. You may want to obtain an alternate email address until the 90 days expire.

Amazon SES Suppression List

Rentec Direct uses Amazon web services to send emails. Occasionally an email address may show up on an Amazon SES "Suppression List". The most common reasons email addresses end up on the list are:

1. The recipient's address is incorrect and has bounced too many times or
2. The recipient has marked email from this sender as SPAM and they can't deliver to them any longer

This is an example of the message you may receive, referring to the Amazon SES Developer Guide:

"Message failed on 01/22/2024 due to Amazon SES did not send the message to this address because it is on the suppression list for your account. For more information about removing addresses from the suppression list, see the Amazon SES Developer Guide at https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email-suppression-list.html "

We do not remove emails from the suppression list, because they are added to the list for a reason. The recipient will need to provide you with another email address if they would like to be able to receive emails from you.

Viewing Undeliverable Email History

If communications cannot be delivered, the email server generates a failure to deliver notification. This feature works for all in-app messaging, including tenants, owners, and vendors. You can view email failure notices in the message history with your tenants, owners, and vendors. 

View Message History with Tenants (including failure to deliver notices)

In your Rentec Direct account: 

1. Click Tenants
2. Right-click on the tenant’s name and click Messaging
3. Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver. 

View Message History with Owners and Vendors (including failure to deliver notices)

In your Rentec Direct account:

1. Click Owners
2. Right-click on the owner’s name and click Messaging
3. Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver. 

View Message History with Vendors (including failure to deliver notices)

In your Rentec Direct account:

1. Click Settings
2. Under People, click Vendors and Payees
3. Right-click on the vendor’s name and click Messaging
4. Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver.