Email Failure to Deliver Notices

Communicating with your Tenants, Vendors and Owners, for PM users, is an important function in Property Management. Included with the various ways of communication provided in your Rentec Direct account is the option for email. 

To help ensure your communications are expedient, your property manager software provides prompt notifications to you, for undeliverable and failed messages allowing you to troubleshoot and make needed corrections.  The solution might be as simple as fixing a misspelled email address.  

If an email address for your tenant, owner, or vendor is incorrect the email will not send and the following Error message will be displayed allowing you a quick fix to get the message on it's way:

If someone marks an email as spam, any future messages sent from that email address will not get delivered to the recipient and they will not be able to receive email messages from you for 90 days. There is no way to change this timeline, you must wait 90 days until the spam label is removed and you can email that address again.

If communications are unable to be delivered and the email server generates a failure to deliver notification. Additionally, you can view email failure notices in the message history with your tenants, owners, and vendors. 

Email failure notices for tenants, owners, vendors

View Message History with Tenants (including failure to deliver notices)

In your Rentec Direct account: 

  1. Click Tenants
  2. Right click on the tenant’s name and click Send Message
  3. Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver. 

Message History with Owners and Vendors

This feature works for all in app messaging, including tenants, owners, and vendors. 

View Message History with Owners (including failure to deliver notices)

In your Rentec Direct account:

  1. Click Owners
  2. Right click on the owner’s name and click Send Message
  3. Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver. 

View Message History with Vendors (including failure to deliver notices)

In your Rentec Direct account:

  1. Click Settings
  2. Under People, click Vendors and Payees
  3. Right click on the vendor’s name and click Send Message
  4. Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver.

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