Automatic Email Notifications

Rentec Direct lets you automatically email tenants about import account activity, helping you keep everyone informed without sending each message manually. You can choose which notiications tenants receive, customize the messages, verify messages were sent, and send copies to property managers, owners, or roommates.

You can manage automatic email notifications when moving in a tenant or editing an existing tenant. This article will show you how you can:

• Enable or disable automatic notifications for a tenant
• Choose which notifications to send to tenants, roommates, or co-tenants
• Customize notification messages to fit your needs
• Receive copies of notifications as a property manager or owner

Set Up Automatic Email Notifications

You can enable or change automatic email notifications when moving a tenant into a property or edit an existing tenant.

Use the following steps to update notification settings anytime after a tenant has moved in.

In your Rentec Direct account: 

1. Click Tenants
2. Right-click the primary tenant's name and select Edit Tenant

3. Under Contact Info, check the Enable box to turn on email notifications

   Tip: To turn off automatic email notifications, uncheck the box and click Submit Changes.

4. Click on the paper/pencil icon to view the list of notification options

   

   
   

5. Select the notifications you want Rentec Direct to send automatically to the tenant

   Tip: Rentec Direct includes basic message templates you can customize with your own wording. Learn more about Creating Email and Text Messaging Templates

   

6. Choose who should receive copies of the notifications. Available options include:
   1. Myself: Sends a copy to the account email address for Starter and Pro accounts or the property manager assigned to the property for PM accounts.
   2. Property Owner: Sends a copy to the property owner. This options is available for Rentec PM accounts.
   3. Co-Renters: Sends a copy to the tenant's roommate when tenants are grouped together with a shared ledger.
7. Click Submit Changes
8. Click Update Tenant to save your changes

Frequently Asked Questions

Why didn't my tenant receive an Email Notification?

If a tenant didn't receive an automatic email notification, check the following:

• Verify the tenant's email address. Make sure the email address in the tenant's profile is correct.
• Check the tenant's notification preferences. Tenants may choose to not receive certain notifications through the tenant portal.
• Review Notes & History. If a tenant changed notification preferences, there will be a note in your Notes & History Click Tenants>right-click the tenant & select Notes & History