Automatic Email Notifications
Your Rentec Direct property management software is designed to save you time with automated emails to tenants for important notifications:
- Send Overdue Emails will email your tenant once per week when their account is overdue.
- Send Recurring Charge Emails will email your tenant any time an automatic recurring charge is posted to their ledger, such as their rent charge.
- Send Charge Emails will email your tenant any time a new manual charge is posted to their ledger.
- Send Payment Emails will email your tenant upon any payment or credit posted to their account, such as an online rent payment or a rental concession.
- Send Workorder Emails will email your tenant when workorders viewable by the tenant are completed.
Enable Automatic Email Notifications
After you have placed a Tenant into a Property, you will then have the option to activate email notifications and choose which notifications should be automated.
More information on moving a tenant into a property can be found here: Place Tenant Into a Property | Move-In
In your Rentec Direct account:
- Go to the Edit Tenant page either by
- the Place New Tenant option or
- Click Tenants, then right-click and choose Edit Tenant from the menu.
- On the Edit Tenant page, click the Email Notification box
Tip: Unchecking the Email Notification box and using the Update Tenant button will turn off all Email Notifications.
- Use the paper/pencil icon to choose which Email Notifications you'd like to automate
- Click Submit Changes
System Note: Be sure the Tenants Email Address is in the Email Address field. - Click Update Tenant to save those changes.
Notes:
- Return to the Edit Tenant page at anytime you wish to edit those Email Notification choices or Disable them all together.
- Automated Emails for new charges/credits are sent on the hour, every hour.
You can manually send email templates directly to a tenant, owner, vendor, or group by right-clicking on their account and then selecting Send Messages from the menu.
More information on how to create email and text messaging templates can be found here: Creating Email and Text Messaging Templates