Sending Text Messages

In addition to sending out emails, your property management software can also be used to communicate through text (SMS) messages. Text messaging is a free feature included with all Pro and PM accounts of Rentec Direct property management software. Text messages can be sent and received directly from your  

NoteTo use this feature, the service must first be activated. Learn more about how to activate and Setup Text Messaging

With the Rentec Direct mobile app for landlords and property managers, receive notifications on your mobile device of text replies and maintenance requests.

Learn more about:


Sending Text Messages

Text Messages, like emails, can be created from the Tenants, Owners, and Vendors page. The following steps will walk through how to create a Text Message from the list of Tenants, Owners, and Vendors:

In your Rentec Direct account: 

  1. Click on either:
    1. Tenants
    2. Owners
    3. Settings
      1. Under Peopleclick on Vendors & Payees
  2. Right-click on an individual line and select Messaging from the menu options

    Pro Tip: This is the same screen to return to if you wish to see a list of all the outgoing emails, recorded email, or text messages sent or received.  
  3. Click on the Text icon 
  4. Select a Template or enter your message
  5. Click on Send Message

Pro Tip: Easily send a group message by email or text to All Tenants, All Owners, All Vendors, or All Tenants or Owners within a single property group (Multi-unit complex). Learn more about Group Messaging



Text Message Communications

Identifying Received Replies

When someone responds to a text that's been sent from your Rentec Direct account, you will receive a notification, and the response will be saved in your Rentec Direct account. 

There are two notifications you may receive:

  1. When someone replies to a text that you've sent, the message notification icon at the top of every page in the software will indicate that there's an unread message. 

    Text Notification

  2. If you're using the The Rentec Direct Mobile App ✨ and have set notifications to push to your mobile device, you will receive an alert on your mobile device.
Viewing and Responding to Replies

Reply to texts received directly from the message. 

There are two ways to view messages that have been received in your Rentec Direct account:

1) In your Rentec Direct account: - Note: This will allow you to see all messages

  1. Click on the message notification icon (text bubble) at the top of the page
  2. Click on View all messages
  3. Click on the message you are replying to
  4. Click on the Reply arrow

2) In your Rentec Direct account

  1. Click on either:
    1. Tenants
    2. Owners
    3. Settings
      1. Under Peopleclick on Vendors & Payees
  2. Right-click on an individual line and select Messaging from the menu options
  3. Click on the Message
  4. Click on the Reply arrow


Text Message Considerations

  • When sending SMS messages to a recipient group, the editor displays a character counter at the bottom to help you keep your message within the 160-character limit.
  • When using data fields in a message, the actual data (such as a tenant's last name) may be longer than the placeholder %last_name%, so plan your message length accordingly.   
  • If a Tenant attempts to call the "Text" phone number indicated, there is a message stating, "You have reached an unanswered extension...., we do not accept voice calls at this number. Please contact us at (your company number found by going to Settings>Your Contact Info will be provided)
  • While outgoing texts are limited to text only, replies (incoming texts) can include video/images. 
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