Sending Text Messages

In addition to sending out emails, your property management software can also be used to compose and send individual text (SMS) messages to tenants, owners, and vendors.  NoteTo use this feature, the service must first be activated.

Setup instructions to activate text messaging can be found here: Setup Text Messaging


Sending Text Messages

The instructions are the same for tenants, owners, and vendors so we will use tenants as the example below. 

In your Rentec Direct account: 

  1. Click Tenants.

    Note: 
    1. To send an email to an Owner, click Owners and follow the below instructions. 
    2. To send an email to a Vendor, click on People in Settings, and then click Manage Vendors & Payees
  2. Right-click the person you'd like to text and choose the Email/SMS option from the menu. 

    NoteThis is the same screen to return to if you wish to see a list of all the outgoing emails, recorded email, or text messages sent or received. 
  3. Click the Send Text icon at the top of the screen to open the Send Message window. 
    1. On the Send Message window, you have the option to create a template, use an existing template, or compose a message that you would like to send. 
    2. You are also able to toggle to send an email instead.
    3. You also have the option to send a group text or email message from this page as well.  
  4. When you are finished composing a message, click the Send Message button. 

When someone replies to a text that you've sent, the messages notification at the top of every page in the software will indicate that you have unread messages.

Message Notification


Text Message Considerations

When sending SMS messages to a recipient group, the editor displays a character counter at the bottom to help you keep your message within the 160 character limit.

Bear in mind that when using data fields in a message, the actual data (such as a tenant's last name) may be longer than the place holder %last_name%, so plan your message length accordingly.   


Pricing

As of February 27, 2017, text messaging is included in new subscriptions for free. If you are on an older pricing plan and are interested in upgrading, the current pricing can be found here: Rentec Direct Pricing

Pricing listed below applies to accounts established prior to 2/27/17 that have not updated to the new plan.

$1 for blocks of 10 SMS messages for all notes/reminders to yourself and your staff going out via our SMS number each month.

Dedicated SMS number is $10/month which includes 500 outgoing/incoming messages (2 cents for each additional message/month) and enables full SMS communication to your tenants, owners, and vendors. 

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