Push Notifications for Text Message and Maintenance Request to Your Mobile App

Rentec Direct's Push Notifications allow mobile app users (Pro and PM versions) to handle important communications—such as maintenance requests and text responses—on the go, directly from their mobile devices, without needing to log in to a computer.

When notifications have been pushed to your mobile device, you will receive an alert with a summary of the message.

Learn more about Rentec Direct Mobile Apps for landlords, property managers, tenants, and owners

Forwarding Notifications to Your Mobile App

There are two quick steps to begin receiving texts and maintenance requests on your mobile device.

1. Enable the Push Notification preference in your Rentec Direct account from your computer.
2. Confirm that you would like to Receive incoming text messages on your mobile device.

Enable Push Notification

Enable the Push Notification preference on your computer.

In your Rentec Direct account:

1. Click on Settings
2. Under Program, click on Push Notifications
   1. Choose Yes to Receive incoming text messages to receive an instant notification when a tenant responds to one of your software-generated text messages
      1. Rentec Pro client notifications will go to the landlord/admin of the account
      2. Rentec PM client notifications will go to the Property Manager set in the property profile
   2. Choose Yes to Receive new maintenance requests if you would like to receive a notification when a tenant submits a maintenance request
      1. Rentec Pro client notifications will go to the landlord/admin of the account
      2. Rentec PM client notifications will go to the Maintenance Manager indicated in the property profile 
3. Click on Save Changes, then continue to the next step

System Note: Each manager, landlord, and subuser who receives notifications must install the Rentec Direct mobile app. If a mobile app hasn't been downloaded, a caution banner will be displayed at the top of the screen with a link. 

Note: Learn more about Assigning Property Managers to Properties

Confirm you want to Receive Pushed Notifications on Your Mobile Device

Now that you've Enabled Push Notifications on your computer, you will need to confirm that you would like to receive alerts on your mobile app.

Note: If you haven't installed Rentec Direct's mobile app for landlords and property managers, click on the link below to the app store of your choice to download the app Rentec Direct for iOS (Apple devices) or Rentec Direct for Android.

In your Rentec Direct account (on your mobile device)

1. Click on Settings
2. Under Program, click on Push Notifications
   1. Choose Yes to receive incoming text messages

   2. Choose Yes to receive new maintenance requests

      System Note: If Push Notifications are enabled on a mobile device but haven't yet been set up on your computer, a caution banner with a link to Enable Push Notifications will be displayed at the top of the screen.

3. Click on Save Changes

Now, when a notification is pushed to your mobile device, you will receive an alert with a summary of the message.

Troubleshooting

Not receiving pushed notifications?

If you're not receiving notifications, verify that the correct contact information and notification settings are configured for the appropriate user.

Text Message Notifications

The recipient of text message notifications depends on your account type.

Rentec Pro Accounts

Text message notifications are sent to the phone number listed in the account administrator's contact information.

In your Rentec Direct account:

1. Click Settings
2. Under Account, click Your Contact Information
3. Verify the Phone number and update if needed
4. Click Save Changes

Rentec PM Accounts

Text message notifications are sent to the Property Manager assigned to the property.

To verify the Property Manager assigned to a property:

1. Click Properties
2. Right-click the property and select Edit Property
3. Under Managers & Owners, verify the Property Manager assigned to the property
4. If needed, use the dropdown menu to select a different Property Manager
5. Click Save Changes

Note: If your company is listed as the Property Manager, notifications are sent to the account administrator. Follow the Rentec Pro Accounts above to verify the administrator's phone number.

Verify the Property Manager's Phone Number

If the correct Property Manager is assigned but notifications are still not being received, verify their contact information.

In your Rentec Direct account:

1. Click Settings
2. Under Account, click Managers & Users
3. Click the Edit (pencil) icon next to the Property Manager
4. Verify the Phone number and update if needed
5. Click Save Changes

Maintenance Request Notifications

Push notifications for new Maintenance Requests follow the same rule as text message notifications. Notifications are sent to the Maintenance Manager assigned to the property.

Verify that:

• The correct Maintenance Manager is assigned to the property
• The Maintenance Manager's phone number is correct
• Push notifications are enabled for the account and on the user's mobile device

Still not receiving notifications?

If the information above is correct, try the following:

• Uninstall and reinstall the Rentec Direct mobile app
• Re-enable your notification settings in the mobile app
• Verify that Allow notifications is enabled in both your device settings and the Rentec Direct mobile app.