Text Message and Maintenance Request Notifications (Mobile App)

The Rentec Direct property management software's mobile app allows you to receive and respond to important notifications, such as maintenance requests and text responses, directly from your mobile device without needing to be logged into your computer.

These notifications are called Push Notifications and are available to Rentec Direct mobile app users for both Pro and PM versions.

Forwarding Notifications to Your Mobile App

There are two quick steps to begin receiving texts and maintenance requests on your mobile device.

1. Enable the Push Notification preference in your Rentec Direct account from your computer.
2. Confirm that you would like to Receive incoming text messages on your mobile device.

Enable Push Notification

The following steps walk through enabling the Push Notification preference on your computer.

In your Rentec Direct account:

1. Click on Settings
2. Under Program, click on Push Notifications
   1. Choose Yes to Receive incoming text messages if you would like to receive an instant notification when a tenant responds to one of your software-generated text messages
      1. Rentec Pro client notifications will go to the landlord/admin of the account
      2. Rentec PM client notifications will go to the Property Manager set in the property profile
   2. Choose Yes to Receive new maintenance requests if you would like to receive a notification when a tenant submits a maintenance request
      1. Rentec Pro client notifications will go to the landlord/admin of the account
      2. Rentec PM client notifications will go to the Maintenance Manager indicated in the property profile 
3. Click on Save Changes

System Note: Each manager, landlord, and subuser that notifications are sent to, will need to install the Rentec Direct mobile app. If a mobile app hasn't been downloaded, a caution banner will be displayed at the top of the screen with a link. 

Note: Learn more about Assigning Property Managers to Properties

Confirm Receiving Pushed Notifications on Your Mobile Device

The following steps will walk you through how to confirm in your Rentec Direct mobile app that you would like to receive alerts for Rentec Direct notifications. When notifications have been pushed to your mobile device, you will receive an alert with a summary of the message

To configure your settings, you will need to log into your Rentec Direct account on your mobile device.

In your Rentec Direct account (on your mobile device)

1. Click on Settings
2. Under Program, click on Push Notifications
   1. Choose Yes to receive alerts when a tenant has responded to one of your software-generated text messages
   2. Choose Yes to receive alerts when a tenant has submitted a new maintenance request
      
      System Note: If Push Notifications are enabled on a mobile device but haven't yet been set up on your computer, a caution banner with a link to Enable Push Notifications will be displayed at the top of the screen.
3. Click on Save Changes

When a notification is pushed to your mobile device, you will receive an alert with a summary of the message.

Troubleshooting: If you are not receiving notifications

• Try uninstalling and reinstalling the mobile app, then re-enable the settings in your mobile app
• Verify "Allow Notifications" is selected in the Apps & Notification settings on your mobile device