Push Notifications for Text Message and Maintenance Request to Your Mobile App

Rentec Direct's Push Notifications allow mobile app users (Pro and PM versions) to handle important communications—such as maintenance requests and text responses—on the go, directly from their mobile devices, without needing to log in to a computer.

When notifications have been pushed to your mobile device, you will receive an alert with a summary of the message.

Learn more about Rentec Direct Mobile Apps for landlords, property managers, tenants, and owners

Forwarding Notifications to Your Mobile App

There are two quick steps to begin receiving texts and maintenance requests on your mobile device.

1. Enable the Push Notification preference in your Rentec Direct account from your computer.
2. Confirm that you would like to Receive incoming text messages on your mobile device.

Enable Push Notification

Enable the Push Notification preference on your computer.

In your Rentec Direct account:

1. Click on Settings
2. Under Program, click on Push Notifications
   1. Choose Yes to Receive incoming text messages to receive an instant notification when a tenant responds to one of your software-generated text messages
      1. Rentec Pro client notifications will go to the landlord/admin of the account
      2. Rentec PM client notifications will go to the Property Manager set in the property profile
   2. Choose Yes to Receive new maintenance requests if you would like to receive a notification when a tenant submits a maintenance request
      1. Rentec Pro client notifications will go to the landlord/admin of the account
      2. Rentec PM client notifications will go to the Maintenance Manager indicated in the property profile 
3. Click on Save Changes, then continue to the next step

System Note: Each manager, landlord, and subuser who receives notifications must install the Rentec Direct mobile app. If a mobile app hasn't been downloaded, a caution banner will be displayed at the top of the screen with a link. 

Note: Learn more about Assigning Property Managers to Properties

Confirm you want to Receive Pushed Notifications on Your Mobile Device

Now that you've Enabled Push Notifications on your computer, you will need to confirm that you would like to receive alerts on your mobile app.

Note: If you haven't installed Rentec Direct's mobile app for landlords and property managers, click on the link below to the app store of your choice to download the app Rentec Direct for iOS (Apple devices) or Rentec Direct for Android.

In your Rentec Direct account (on your mobile device)

1. Click on Settings
2. Under Program, click on Push Notifications
   1. Choose Yes to receive incoming text messages

   2. Choose Yes to receive new maintenance requests

      System Note: If Push Notifications are enabled on a mobile device but haven't yet been set up on your computer, a caution banner with a link to Enable Push Notifications will be displayed at the top of the screen.

3. Click on Save Changes

Now, when a notification is pushed to your mobile device, you will receive an alert with a summary of the message.

Troubleshooting: If you are not receiving notifications

• Try uninstalling and reinstalling the mobile app, then re-enable the settings in your mobile app
• Verify "Allow Notifications" is selected in both your computer and mobile app settings.