Routing Maintenance Requests & Workorders
Whether you outsource your maintenance or have a designated maintenance manager, you can have workorders routed to them directly.
Routing Maintenance Requests & Workorders
How those workorder emails are routed depends on your Rentec Direct account type.
Rentec PM Clients
Rentec PM clients are able to designate maintenance managers per property which will direct all maintenance requests to this designated person automatically.
More information on this feature can be found here: Manager Types
In Settings you can enable the option that your maintenance manager assigned to the property will receive an email when you or another user creates a workorder.
In your Rentec Direct account:
- Click Settings.
- Choose Program Defaults.
- Under General Settings, click YES for Automatically email new workorders to maintenance manager.
- Click Save Changes to enable.
Note: The Email Maintenance Manager option is always unchecked by default when updating a workorder and will require you to check a box to send any changes.
Rentec PRO Clients
When a tenant submits a maintenance request through their tenant portal, a quick-link wrench icon will appear next to the property the tenant lives in. If you have set your program defaults to notify you by email as well, you will receive an automated email at the address listed under your Settings tab/Contact Info.