Routing Maintenance Requests & Work Orders
Whether you outsource your maintenance or have a designated maintenance manager, you can have Work Orders routed to them directly.
Routing Maintenance Requests & Work Orders
How those Work Orders emails are routed depends on your Rentec Direct account type.
Rentec PM Clients
Rentec PM clients are able to designate maintenance managers per property which will direct all maintenance requests to this designated person automatically.
More information on this feature can be found here: Manager Types
In Settings you can enable the option that your maintenance manager assigned to the property will receive an email when you or another user creates a Work Order.
In your Rentec Direct account:
- Click Settings
- Choose Program Defaults
- Under General Settings, click YES for Automatically email new Work Orders to maintenance manager
- Click Save Changes to enable
Note: The Email Maintenance Manager option is always unchecked by default when updating a Work Order and will require you to check a box to send any changes.
Rentec PRO Clients
When a tenant submits a maintenance request through their tenant portal, a quick-link wrench icon will appear next to the property the tenant lives in. If you have set your program defaults to notify you by email as well, you will receive an automated email at the address listed under your Settings tab/Contact Info.