Routing Maintenance Requests & Work Orders

Whether you outsource your maintenance or have a designated maintenance manager, you can have Work Orders routed to them directly. 

Rentec Direct property management mobile app allows you to receive notifications and manage work orders on your cell phone or other mobile device.

Notification of Work Orders submitted by tenants will have a subject line of Work Order Notice and will come from

Learn more about:

Routing Maintenance Requests & Work Orders

When work orders are created, your team automatically receives an email alerting them of possible maintenance needs. The email is routed differently depending on the version of Rentec Direct you are subscribed to.

Rentec PM accounts

Rentec Direct PM is designed to manage properties that are owned by separate LLC's, clients that would like to add managers and/or owners, or have CAM charges. Rentec Direct PM clients can designate a Maintenance Manager for each property. The Maintenance Manager would receive email notification when a tenant submits a work order through their portal.

If you would like the Maintenance Manager to receive notification when someone else on your team submits a work order:

In your Rentec Direct account: 

  1. Click on Settings
  2. Under Program, click on Program Defaults 
  3. Under General Preferences, change Automatically email new Work Orders to maintenance manager to YES
  4. Click on Save Changes 

Note: The Email Maintenance Manager option is always unchecked by default when updating a Work Order and will require you to check a box to send any changes. 

More information on this feature can be found here: Manager Types

Rentec PRO Clients

Rentec Direct PRO is most commonly used by clients who manage properties that they own and don't need to assign separate marketing or maintenance managers. When a tenant submits a maintenance request through their tenant portal, you will receive an automated email to the email address listed under your Contact Info.  

If you wish to re-route these automated email notices to other recipients, you will need to use your email provider's settings for forwarding emails.  
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