Routing Maintenance Requests & Work Orders

Whether you outsource your maintenance or have a designated maintenance manager, you can have Work Orders routed to them directly. 

Routing Maintenance Requests & Work Orders

How those Work Orders emails are routed depends on your Rentec Direct account type. 

Rentec PM Clients

Rentec PM clients are able to designate maintenance managers per property which will direct all maintenance requests to this designated person automatically. 

More information on this feature can be found here: Manager Types

In Settings you can enable the option that your maintenance manager assigned to the property will receive an email when you or another user creates a Work Order. 

In your Rentec Direct account: 

  1. Click Settings
  2. Choose Program Defaults 
  3. Under General Settings, click YES for Automatically email new Work Orders to maintenance manager  
  4. Click Save Changes to enable 

Note: The Email Maintenance Manager option is always unchecked by default when updating a Work Order and will require you to check a box to send any changes. 

Rentec PRO Clients

When a tenant submits a maintenance request through their tenant portal, a quick-link wrench icon will appear next to the property the tenant lives in.  If you have set your program defaults to notify you by email as well, you will receive an automated email at the address listed under your Settings tab/Contact Info.  

If you wish to re-route these automated email notices to other recipients, you will want to use your email provider's settings for forwarding emails.  To facilitate this, please note that Work Orders submitted by tenants will have a subject line of New Work Order Posted by Tenant and it will come from an email address of:
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