Routing Maintenance Requests & Work Orders

Rentec Direct helps you track maintenance requests and manage work orders. You can control whether tenants can submit work orders and how your team receives email notifications. The notification process depends on your account type and settings.

View Open Work Orders

In your Rentec Direct account:

1. Click Summary
2. Click the Open Work Orders box to view your current work orders
3. Use the available icons to manage your work orders:
   1. View Report: Open a report you can print, download, or email.
   2. Edit: Update the work order, prioritize maintenance needs, including priorititzing maintenance needs, assigning vendors, issuing payments, and sending messages.
   3. Delete: Delete the work order

Configure Maintenance Request Settings

You can manage the settings that control whether tenants can create work orders, whether you receive an email when a tenant submits a new work order, and whether new work orders created by your team are automatically emailed to the Maintenance Manager.

In your Rentec Direct account:

1. Click Settings
2. Under Program, click Program Defaults
3. Under General Preferences, review and update the available work order and email notification settings
4. Click Save Changes

System Note: The option to automatically email new work orders to the Maintenance Manager applies to work orders created by your team. Tenant-submitted work orders follow the notification rules for your account type, explained below.

Routing Maintenance Requests and Work Order Notifications

Rentec PM Accounts

When a tenant submits a repair request through their tenant portal, Rentec Direct creates a work order and emails the Maintenance Manager assigned to that property.

Learn more about Manager Types

When another team member creates a work order, an email notification is not automatically sent, unless you enable the automatic email setting in Program Defaults.

In your Rentec Direct account:

1. Click Settings
2. Under Program, click Program Defaults
3. Under General Preferences, set Automatically email new Work Orders to maintenance manager to Yes
4. Click Save Changes

System Note: When editing a work order. The Email Maintenance Manager checkbox is unchecked by default. Select this checkbox if you want the Maintenance Manager to receive an email about the update.

Rentec Starter and Pro Accounts

When a tenant submits a repair request through their tenant portal, Rentec Direct creates a work order and sends an email notification to the account administrator.

The notification goes to the email address listed under Settings>Your Contact Info.

Want to send these notifications to someone else?

You can use your email provider's forwarding settings to send these messages to other recipients.

To set up email forwarding, look for messages with the following details:

• Subject: New Work Order posted by Tenant
• From: noreply@rentecdirect.com