Closing Work Orders

When maintenance and repair tasks are complete, quickly close work orders in your Rentec Direct property management software.

Tenants and property owners will be notified of status changes through automated email notifications when you update or close work orders.

System Advice: Be sure to post the Expense to the Property or Property and Tenant (If the Tenant is responsible for expenses), and check that notes are complete before closing work orders.

How to Close a Work Order

Closing work orders is quick and easy.

In your Rentec Direct account: 

1. Click on Summary
2. Click on Open Work Orders
3. Use the filter options to locate the work order
   1. Date selector
   2. Work order status - Click the dropdown to select the work order status
   3. Enter the work order number, vendor, or work order received date in the filter to further refine the list
4. Double-click on the work order or click on the paper-pencil icon to edit

5. Under Shared Information, use the Status dropdown to select Closed

   

   
   
6. The Resolved date will default to the current date and can be manually changed if needed
7. Click on Save Changes

Note: By default, your software allows tenants to submit work orders through their portal. Owners can view orders assigned to them in their Owner Portal. You and your tenants will receive email notifications of updates and status changes, including when a work order has been closed.