Manager Types

Rentec Direct allows you to assign separate managers for Property, Marketing, and Maintenance-related tasks.

In two quick steps, you can easily assign managers to handle these tasks in your account.

1. Add a Manager (If they're already in your account, skip to step 2)
2. Assign Property Managers to Properties

System Note: This functionality is available to all Rentec PM clients. If you are using the Pro version of Rentec and want to try this feature out, head over to Settings, Your Account & Subscription, and modify the subscription to PM. You can switch back to Rentec Pro at any time using the same process.

MANAGERS IN ACTION

When assigned, each manager will receive communications related to their assigned function in the software. Managers on the go can download the Rentec Direct mobile app by searching for "Rentec Direct" in the Google Play or Apple App Store. Learn more about Rentec Direct’s Mobile App

System Note: If no manager is assigned to Marketing or Maintenance, the Property Manager selected will be the contact by default. If a separate Property Manager is not indicated, communications will go to the default email in Your Contact Info in Settings.

Here are some highlights of the benefits of assigning managers:

Property Manager

• Receives general property and tenant-related communications
• Property Managers' contact information appears on tenant statements and invoices
• The "Remit to" line can reflect the Property Manager
• Receive emails of failed online payments

Marketing Manager

• Manager indicated as contact in online listings and syndications
• Receive emails when online applications have been submitted

• Receive immediate auto notification when a tenant is moved out, and there's an existing matching lead

  Note: As before, if you do not add a new marketing manager, the applications and contact information will be the assigned property manager.

Maintenance Manager

• Receives email dispatches when you or a tenant creates a new work order
• Notification of updates to work orders
• Receive immediate notifications pushed to your mobile device. Learn more about Text Message and Maintenance Request Notifications (Mobile App)

Default Settings

Assigned Managers' tasks work flawlessly when the default settings are selected upon setup or adding new properties. If you are just beginning to assign managers or are adding a new manager, you may want to do a quick review of the following default settings to make sure they are set to Yes:

In the Property profile (edit property)

• Under Managers & Owners, select Property, Marketing, and Maintenance Manager
• Under Financial, verify Manager is selected as Payable to
• Under Fee Structure, set the Management and Commission Fees. The Property Manager will then be indicated on the Property Manager Rents report (If a company name is indicated, both the company and individual's name will show on the report) and when paying out Property Manager from Banking

Program Defaults

• General Preferences
  • Automatically email new work orders to manager
  • Use the tenant lead matching system
  • Email Leads to Manager when property becomes vacant
  • Allow leads to save searches on the listings site
• Tenant Portal Settings
  • Allow tenants to see and create work orders
  • Receive email when tenants place a new work order