Updating Two-Factor Authentication Settings and Preferences

Updating Two-Factor Authentication Settings for the Administrator

The following instructions walk you through updating information and preferences for the account administrator's two-factor authentication (2FA).

In your Rentec Direct account:

1. Click on Settings
2. Under Account, click on Login & Password
3. Under Two-Factor Authentication, Authentication Methods
   1. To add or delete passkeys
      1. Click on Manage keys
      2. Click on Register New Passkey to add a new passkey
      3. Click on Add Key after adding a new key
      4. Click on the trash can icon to the right of a passkey to delete
   2. To change the phone number used to send the authentication code
      1. Type the phone number over the existing number
      2. Click on Submit
      3. Click on Verify
   3. To change the primary Two-Factor Authentication method
      1. Click on the star to the left of the Authentication method you prefer as the Primary method
      2. Click on Submit

Updating Two-Factor Authentication Preferences for Subusers

If you process payments with your Rentec Direct account, your subusers are required to activate two-factor authentication.

If your subusers need to update their two-factor authentication, they can follow the same instructions stated above to update their phone number for text message authentication or edit their passkeys.

Account Login Assistance for Subusers (Temporarily Disable 2FA)

If a subuser is unable to log in, they may reach out to the account administrator or someone on your team with permission to update subuser accounts.

If a subuser has lost or changed their two-factor information and cannot log in, their two-factor settings will need to be deactivated by the account administrator or authorized member then the subuser can setup a new two-factor.

The following steps walk through deactivating two-factor for subusers:

In your Rentec Direct account:

1. Click on Settings
2. Under Account, click on Users
3. Click on the User
4. Click on Disable 2FA
5. Click on the red Disable 2FA Authentication link when prompted

The subuser can now log in and update their Two-Factor Authentication

Note: Virtual assistants (VAs) often do not have reliable mobile service that can support text-based two-factor authentication. As such, we recommend VAs use a passkey for authentication. VAs are recommended to consult their IT professional for assistance when registering a passkey.