Updating Two-Factor Authentication Settings and Preferences

This article reviews the following topics: click on a link to jump to that section:

• Update two-factor settings for the administrator
• Update two-factor settings for subusers
• Account login assistance for subusers and virtual assistants

Updating Two-Factor Authentication Settings for the Administrator

The following steps will guide you through updating the account administrator's 2FA information and preferences.

Accessing 2FA Settings

In your Rentec Direct account:

1. Click on Settings

2. Under Account, click on Login & Password

   Under Two-Factor Authentication, you will find the Authentication Methods

   Note: To change your primary authentication method at any time, click the star next to your preferred method, then click Submit.

   Three options are available: Passkeys, Authenticator App, and Text Message

   Passkeys (Add or Delete)

   1. Click on Manage keys
   2. To add a new passkey:
      1. Click on Register New Passkey
      2. Click on Add Key after setting up the new key
   3. To delete a passkey:
      1. Click on the trash can icon to the right of a passkey you want to remove

Authenticator app:

1. Download an authenticator app of your choice to your mobile device
2. Click on Configure
3. Follow the on-screen instructions. Your authenticator app will provide a code for login verification

Text Message (Change Phone Number):

1. Type the new phone number over the existing one
2. Click on Submit
3. Click on Verify
4. To change the primary Two-Factor Authentication method

Updating Two-Factor Authentication (2FA) Preferences for Subusers and Virtual Assistants

• Rentec Direct accounts with an active merchant account require all subusers to activate two-factor authentication.

• To update their 2FA preferences, subusers will use the same options and process as the account administrator after they log in.

  Tip: Share this link to Updating Two-Factor Authentication Settings and Preferences with subusers

Account Login Assistance: Temporarily Disabling a Subuser's 2FA (Administrator Action)

If a subuser is unable to log in because they have lost or changed their two-factor information, the administrator (or an authorized team member) can temporarily deactivate their 2FA settings. The subuser will then be able to log in and set up a new 2FA method.

Steps to Deactivate 2FA for a Subuser:

In your Rentec Direct account:

1. Click on Settings
2. Under Account, click on Users
3. Click on the User whose 2FA needs to be disabled
4. Click on Disable 2FA
5. Click on the red Disable 2FA Authentication link when prompted for confirmation

Once deactivated, the subuser can immediately log in and will be prompted to update their Two-Factor Authentication method.

Note: Virtual assistants (VAs) often do not have a reliable mobile service that supports text-based two-factor authentication. For this reason, we recommend VAs use a passkey for authentication and to consult their IT professional for assistance when registering it.