Adding and Using 2FA Passkeys

Using passkeys for your Rentec Direct account login is easy to set up and makes your two-factor authentication faster, more secure, and more convenient. The first step is to register your passkey(s). 
Note: Frequently asked questions can be found at the bottom of these instructions. 

Register a Passkey

Follow the instructions below to add your preferred passkeys to your Rentec Direct account. 
In your Rentec Direct account: 
  1. Click Settings
  2. Under Account click Login & Password
  3. Verify that the Enable Two-Factor Authentication option is checked. If not already enabled, check the box and click the Save option. If enabled, skip to the next step.

    Note: You can use both security keys and text messages together at the same time. To change which method you see first when signing in, click the star next to that method.
  4. Select the Add Key linkEnable two factor authentication to add passkey support
  5. Type in a title for the key. Choose any word or combination of words that will help you identify that option when signing in. For example, “Yubikey”, “Windows Hello”, and “iPhone Face ID” were used in the screenshots for the graphics below.
  6. Press Enter or click the Add button

    Adding new security passkey to your Rentec Direct account
  7. From there, follow the on-screen instructions to connect a device.

    Note: If you want to add more passkeys you can repeat steps 5-7 for each passkey you’d like to add by pressing the Register New Security Key button.
    Add and register new security passkeys in Rentec Direct
  8. When finished adding passkeys, click the X to close the Manage Security Keys box. 
  9. Then, click the Submit button when finished

    Two factor authentication with passkeys

Using a Passkey to Login

When you sign in to your account after a passkey(s) have been added, you’ll be directed to select the passkey to continue the login process. These instructions walk you through your first login using passkeys. 
In your Rentec Direct account: 
  1. Before using a passkey for the first time, be sure to log out of any sessions you might have currently open. Once you’re logged out, go to the login screen, enter your username and password, and click Sign In

    Rentec Direct property management software sign in
  2. Next, follow the onscreen instructions. How exactly those appear will vary depending on your browser and operating system, but here are a few examples:
    1. iOS
      iOS two factor authentication security key passkey sign in
    2. Mozilla Firefox on Windows

      Mozilla Firefox on Windows two factor authentication security key passkey sign in
    3. Google Chrome

      Google Chrome two factor authentication security key passkey sign in
  3. Success! 

Frequently Asked Questions

What are Passkeys? 

A passkey is a type of authentication (digital credential) that verifies your identity in a more tangible way, such as by using your fingerprint, face recognition, cell phone, or other hardware device. Those objects or actions become a bridge between your device and the software, allowing you to login to your software application in a more secure manner than a password that could be vulnerable to server breaches, hacking, and phishing attacks. 

Using a passkey is a faster and safer way to log into a software application compared with other methods. It is set up in advance as a verification of your identity to grant you quick and secure account access as an additional layer of protection to your two factor authentication process.  

More information on two factor authentication can be found here: Two-Factor Authentication | Keep Your Account Data Safe and Secure

Where can I get a security key?

You can obtain a hardware key at numerous locations, including your local electronics store, Amazon, or directly from supplies like Yubico. When logging in, you will be prompted to insert the key into your USB port and press the button on the key to authenticate. If you get a USB security key with NFC support it will provide support for both desktop browsers and mobile browsers.

Both iPhones and Android phones have built in software security key functions which can be used on their respective platforms. For example, if you use Chrome to sign in on your desktop, you can use your fingerprint on your Android phone as a key. Likewise if you sign in using Safari on an iPhone, you can use the iPhone face unlock as a key. 

What if I lose my key? 

Passkeys are an extremely secure way of securing and accessing your account.  A passkey is similar to a vehicle key, if you lose it, the best hope of starting the car is using a spare key.  For this reason, we highly recommend that you set up more than one key and/or enable text message 2FA as a backup solution.  If you still have difficulties, reach out to your Success team and we have a process for validating your identity and getting you into your account.

What if I have multiple linked Rentec Direct accounts? 

If you have enabled 2FA and registered passkeys in your primary account, you're all set! You will still be able to toggle between all linked secondary accounts without additional actions needed. 

More information on secondary accounts can be found here: Li nked Accounts | Switch Between Primary and Multiple Secondary Accounts
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.