Adding and Using Two-Factor Authentication | Passkeys

Using Passkeys for your Rentec Direct account login is easy to set up and makes your two-factor authentication faster, more secure, and more convenient.

Passkeys provide the highest security by requiring physical device access. Hackers cannot access your account without stealing your security key. Rentec Direct supports various passkey options like FaceID, fingerprints, and passkey apps.

System Note: Rentec Direct requires all accounts with online payment processing to set up two-factor authentication to keep you account data and funds secure.

If your account does not include online payment processing, we highly recommend you still activate two-factor authentication (2FA) to keep your data safe.

Click this link to learn more about the Passkey Security Feature

To begin using this additional security you will need to set Passkey as your Rentec Direct login two-factor option.

Select Passkey for Your Two-Factor Authentication Option

The following steps will guide you through setting up a USB style security key as your passkey.

In your Rentec Direct account:

Click on Settings
Under Account, click on Login & Password
In the Two-Factor Authentication section, check the box to Enable Two-Factor Authentication
Click on the star to make Passkey the primary Two-Factor Authentication method
Plug your physical security key into your computer via USB or USB-C
Click on Add key
Enter a nickname for your passkey
1. Multiple passkeys can be registered, so a nickname is helpful to remember which one to set at the primary option
2. If you want to add more passkeys, click on Manage keys
Click on Add
Follow the prompts on your computer to complete the security key set up
Touch your security key and/or press the security key's button when prompted

System Note: If you previously shared your login and password information with others to access your account, immediately set them up as subusers, as they will not be able to access your account since you will have the key.

Click here to learn more about how to Add Subusers, Managers, and Additional Users to Your Account

Using a Passkey to Log in

When you sign in to your Rentec Direct account after a passkey has been added, after entering your username and password, you’ll be directed to select the passkey to continue the login process.

Note: Before using a passkey for the first time, be sure to log out of any sessions you might have currently open.

The following steps will guide you through logging in to Rentec Direct using a passkey two-factor authentication.

Go to your Rentec Direct login screen
Enter your Username and Password
Sign In
Follow onscreen instructions to select your passkey or key. How those appear will vary depending on your browser and operating system, but here are a few examples:

iOS
2. Mozilla Firefox on Windows
3. Google Chrome
Insert your security key to the USB port
Touch your security key and/or press the security key's button when prompted

Where Can I Get a Passkey?

Passkeys can be used for other programs and accounts beyond your Rentec Direct account. Be sure to get the key type that supports your available USB ports (usually USB-A or USB-C). If you're not sure where to purchase a Passkey, you may want to check your local office supply store or review the options at the following links:

Important Note: There are multiple types of passkey options, and Rentec Direct supports all of them, like FaceID, fingerprints, and passkey apps. A USB style security key is an affordable and convenient option for setting up your passkey for two-factor authentication.

What if I Lose my Key?

Passkeys are an extremely secure way of securing and accessing your account. A passkey is similar to a vehicle key; if you lose it, your best hope of starting the car is using a spare key. For this reason, we highly recommend that you set up more than one key and/or enable text message two-factor authentication as a backup solution. If you still have difficulties, reach out to your Success team, and we will have a process for validating your identity and getting you into your account.

What if I have multiple linked Rentec Direct accounts?

If you have enabled two-factor authentication and added passkeys to your primary account, you're all set! You will still be able to toggle between all linked secondary accounts without taking additional actions needed.

When Will I Use Two-Factor Authentication?

If the system does not recognize your computer. It will prompt you for a secondary means of account verification. This way, even if somebody obtained or guessed your password, they would also need to have possession of your security key or mobile phone to log in and access your data.