Late Fees

To set up Automatic Late Fees:

DEFAULT SETTING: Settings Tab>Accounting Defaults

(This default option applies to new tenants only, to change late fees on your existing tenants follow the instructions below)   

Settings Account Defaults

The default late payment fee will be charged automatically to your tenant's ledger after the grace period if they have not paid their rent. The grace period considers the day rent is due and after the set amount of days, the late fee will be applied. For example, if rent is due on the 1st, and you have a 4 day grace period, the late fee will be billed on the 5th.

The exception to this procedure is in the case of late fees during the first month of moving a tenant in. If a tenant is late in their first month of tenancy, a manual charge will need to be posted.

If you want to establish a different late fee for one of your new tenants, you can override the defaults within the new tenant screen as you are moving your tenant into the program:

step one tenant information

step one tenant information

If you want to use the percentage or daily fee structure, or if you need to change your existing tenant's terms, you can toggle these options by heading to the Tenants tab, right-clicking on the tenant's name and select Edit Tenant. From the edit screen, you will see a link to Edit the fee structure or adjust the grace period.

grace period

Once you've clicked on Edit Fees, you will be taken to this screen where you can adjust the flat fee or enter in a percentage to charge on outstanding balances and/or add in daily late fees beyond the grace period.  

NOTE: The daily late fee will apply if there is any outstanding balance (this includes rent and any other previous or current month's charges). However, the daily late fee will not populate if the only balance remaining is a current month's late fee. This charge will post daily until the tenant's balance is positive.

recurring late fee

If you want to track your late fee income separately from standard rental income, you have the option to create a custom income category. To do so, head to Settings > Income/Expense Categories and create a new income category and call it Late Fee Income.


Settings New Categories

Then, when you are posting an income transaction in your tenant's ledger, be sure to select this income code to separate out the income received.

NOTE: If you received funds from tenants via ACH/CC (electronic transaction-Merchant) you would have to manually split transaction to separate rental income from late fee income received

split transaction

A note can also be automatically added to tenant invoices and statements explaining that a late fee will be imposed after the grace period ends. To enable this, head to Settings > Program Defaults >  go to advanced settings > OK.

show late fee message

Once enabled, the note will be displayed at the bottom of the tenant's invoice or statement as follows:

late fee tenant invoice

Tips for Property Managers: Keeping Late Fees as Convenience Fees

If you keep lates fees as convience fees for your property management business, refer to this help article: Property Manager- Paying Out Convenience Fees/Late Fees

Late Fees Not Posting Properly

If you have noticed at a late fee is not posting properly, refer to the following article: Tenant Late Fees are Not Posting

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