Getting Help
Rentec Direct makes it easy to find answers, learn how to use your software, and connect with our U.S. based Support Team when you need a hand. Whether you prefer to find answers on your own or talk with someone, help is available.
Find Answers Anytime
You can access help right from your Rentec Direct account or visit the Rentec Direct Knowledge Base anytime.
Live Expert Help
The Live Expert Help link is available in two places on each page of your Rentec Direct software. The? icon at the top of the page and the Live Expert Help link at the bottom.
Live Expert Help offers four ways to find answers or connect with your support team:
- Instant Answers
Have a quick question? Enter a keyword or ask a question, such as "How do I add a tenant?" Instant Answers searches solutions from assistance history and the Knowledge Base and provides relevant instructions and links to helpful articles.
- Help Docs
Help Docs automatically suggests Knowledge Base articles related to the page you're viewing.
For example, if you're on the Properties page, you'll see helpful articles about adding properties, setting up multi-unit properties, viewing property ledgers, and moving a tenant into a property.
You can also enter keywords or a question in the search bar to find other articles.
Send a message to our U.S. based Success Team directly through the Help link. Our team works to respond to 99% of emails the same day.
- Chat
Have a quick question? Select Chat to connect with the Success Team for assistance.
Knowledge Base
The Knowledge Base link is available in the left menu of each page in your Rentec Direct account. It
offers 24/7 access to a library of instructions organized by category, so you can find answers whenever it's convenient for you.
The Knowledge Base includes:
- Step-by-step instructions
- How-to articles
- Instructional videos
- Feature information
- Tenant and Owner resources
- Popular Articles
Enter Keywords or a question to view the best solution
Tip: New to Rentec Direct? The Getting Started section is the go-to category for helpful instructions and resources to help you get comfortable with your software.
Contact Your U.S. Based Success Team
Sometimes you need more than an article, and that's okay! Our U.S. based Success Team is here to help with software questions, troubleshooting, and more complex accounting or management tasks.
Success Team hours: Weekdays 6 am - 5 pm Pacific Time
Contact options:
- Email: success@rentecdirect.com
- Phone: 800-881-5139 x2
- In your account: Select a Help link to access available contact options.
For advanced questions on reconciliation, including three-way reconciliation, and trust accounting, contact the Success Team by phone or email. We'll help you work through the details. Your US-based Award-Winning Success Team is here to help with complex issues.
Get Started With the Onboarding Team
New to Rentec Direct? Rentec Direct provides excellent resources to help you get started, whether you're a self-starter or prefer onboarding assistance. Our Onboarding Team can help you learn the software, understand its features, and feel more comfortable managing your properties.
Onboarding Team hours: Weekdays, 6 a.m. - 5 p.m. Pacific Time
Contact Options:
- Email: info@rentecdirect.com
- Phone: 800-881-5139 x1
Personalized Consultations
Would you like someone to walk you through the software? You can email or chat with the team or schedule a one-on-one phone or Google Meet appointment with a specialist.
⭐Schedule a demo or one-on-one with an account setup specialist.
Self-Paced Learning Resources
Prefer to learn at your own pace? These resources let you explore the software whenever it works best for you.
- Knowledge Base: Find step-by-step instructions for setup and common tasks and software features.
- Getting Started Videos: Follow along with visual demonstrations to learn how to use Rentec Direct.
Helpful Resources
Rentec Direct onboarding maps are great resources at any stage of your setup.