Getting Help

Rentec Direct property management software was designed to be very easy to get started with and use. When assistance is needed for a quick processing question, tenant payment issues, or more complex accounting, Rentec Direct offers many resources and ways to access help quickly. 

How to Get Help 

Out of the many resources available, the Knowledge Base conveniently provides the most information in one place. In addition to an entire library of instructions organized by categories, there are links to current how-to articles, instructional videos, feature information, and tenant and owner resources. For those who are new to Rentec Direct, the Getting Started section is the go-to category. 

In your Rentec Direct account:

  1. Scroll to the bottom of any page in the software
  2. Click on the Knowledge Base link

    Knowledge Base
  3. Click on a Category or use the Search tool to locate specific subjects

Help Links

Links to help tools can be found at the top and bottom of each screen throughout the program allowing you to search for answers quickly. It also offers direct access to our Success team via chat, email, and phone number before or after your search. 

The Help link in the upper right corner of your screen is indicated as a question mark. 

Getting Help

In the lower right corner of your screen, you can click on Live Expert Help

Live Expert Help

After you click on one of the Help links, you will have two options:

  1. Click on Answers to access information and instructions available 24/7 in the knowledgebase
    1. Scroll through and click on the article that best matches your question to view the entire article
    2. Click on What can we help you with? and enter any topic or question you may have. The system will search the Knowledge Base and present you with article options
  2. Click on Talk to Support for the following options:
    1. Email our Support team
    2. Chat with our Support team (more complex questions may be better answered via email or phone call)

Getting Help

Tip: If you did not find what you were looking for, use the X to close that search and try again, or use the Talk to Support option to reach out by Email or Chat when available. 

Your Success Team

If you run into complex issues or need guidance, call or email your Success team and our experienced staff will point you in the right direction. You can speak directly with your US-based support team between 6am - 5pm (PST) weekdays at 800-881-5139 x2, email, or use Live Chat when available.  

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