Getting Help
Rentec Direct property management software is designed to be easy to start and use, with many ways to find solutions quickly.
⭐Access Help Links for 24/7 solutions
⭐Contact your US-based Success Team
Pro Tip: Advanced questions regarding subjects such as reconciliation (including 3-way reconciliation), Security Deposits, Trust Accounting, and Management Fees are best resolved by phone or email.
Accessing Help Links
In your Rentec Direct account:
⭐Live Expert Help Link
- Accessible in two places on each page of the software
- Provides four ways to get answers
- Instant Answers - Enter keywords or a question like "How do I add a tenant", and allow AI to search the Knowledge Base articles and retrieve the step-by-step instructions or specific information with a link to the articles where the information is located.
- Help docs - Clicking on Help docs automatically retrieves the most commonly used Knowledge Base articles related to the current page. (example: If you select Help docs while on the Properties page, you will be provided with property-related articles such as adding properties, multi-unit properties, property ledgers, and moving a tenant into a property). You can also enter keywords or your question in the search bar for suggested articles.
- Email - Click on Email to contact your live U.S.-based Success Team. 99% of emails are responded to on the same day.
- Chat - For quick questions and solutions, select Chat to connect with your live U.S.-based Success team.
⭐Knowledge Base Link
- Available at the bottom of each page of Rentec Direct
- Offers 24/7 access to a library of instructions organized by category and includes:
- Step-by-step guides
- Links to current how-to articles
- Instructional videos
- Feature information
- Tenant and Owner resources
- Most Popular Articles
- Enter Keywords or a question to view the best solution
Tip: The Getting Started section is the go-to category for new users of Rentec Direct.
Contact Your US-based Success Team
Your US-based Award Winning Success Team is here to help with complex issues or if you need guidance weekdays 6 am - 5 pm (PST)
- Email: success@rentecdirect.com
- Phone: 800-881-5139 x2
- Click on a Help Link
