Getting Help

Rentec Direct property management software is designed to be easy to start and use, with many ways to find solutions quickly.

⭐Each page has three Help Links that offer 24/7 access to quick search answers. Two of them also have links to reach live support from the Rentec Direct Success team.

⭐Contact your US-based Success Team 

Pro Tip: The Getting Started section is the go-to category for new users of Rentec Direct. 

Accessing Help Links

In your Rentec Direct account:

1. Click on the Help Link at the top or bottom of any page
2. Click on Answers to pull up a list of suggested solutions related to the page you're on. If a solution isn't in the Instant Answers...
3. Enter a topic or question in the What can we help you with search bar to be presented with article options from the Knowledge Base

or

1. Click on Knowledge Base 
2. Click on a Category or use the Search tool to locate specific subjects

⭐ The Help Link in the upper right corner of your screen is indicated as a "?" question mark ⭐In the lower right corner of your screen, click on Live Expert Help

⭐At the bottom of each page is a link to the Knowledge Base

The Knowledge Base offers 24/7 access to a library of instructions organized by category, links to current how-to articles, instructional videos, feature information, and tenant and owner resources. 

Contact Your US-based Success Team

In your Rentec Direct account:

1. Click on the Help Link at the top or bottom of any page
2. Click on Talk to Support
3. Select Email or Chat as available

Your US-based Award Winning Success Team is here to help with complex issues or if you need guidance weekdays 6 am - 5 pm (PST) 

• Email: success@rentecdirect.com
• Phone: 800-881-5139 x2