Tips For Getting Started - New Client Welcome Kit

When you first log in to your new Rentec Direct account, follow the Welcome setup screen that greets you. By taking these steps in the order provided, you will be able to ensure that your account is accurately set up so you can start using the features in your account right away. 

This article provides tools to help ensure your success.

Pro Tip: Schedule time with your Account Setup Assistant for time-saving tips

New Client Welcome Kit

Helpful tips and resources to quickly and accurately set up your new Rentec Direct account are just a click away. The New Client Welcome Kit below helps you get started quickly with your new property management software account. 

Note: Make sure to select the correct New Client Welcome Kit for your Rentec PM or Rentec PRO account, as the instructions will be slightly different.

Rentec PM - Software for Property Managers

  • Rentec PM New Client Welcome Kit

Rentec Direct New Client Welcome Kit

Rentec PRO - Software for Landlords and Investors

  • Rentec PRO New Client Welcome Kit

Rentec Pro - New Client Welcome Kit

New Client Orientation Video

Want to follow along with a quick training video as you get yourself oriented with your new account? Take a tour of your new account and learn about important tools and features you'll use most often by watching this video.

Need Help? 

You can find many helpful resources as you get started and throughout your time using Rentec Direct. 

The Rentec Direct Knowledge Base

24/7 access is available to tutorials, videos, and guides for setting up and using every feature in your account: 

  • Bookmark: help.rentecdirect.com for quick access 
  • Click the Knowledge Base link at the bottom of your account
  • In the Help link, click on "Answers" to access the knowledgebase
    • Click on the "?" at the top of your screen or
    • Click on "Live Expert Help" link at the bottom

Reach the Client Success Team

Your Client Success Team is available by email, phone, and live chat.

  • In the Help Links, click on "Talk to Support" 
    • Click on email or chat 
  • Email: success@rentecdirect.com
  • Phone: 800-881-5139 x2

All the Client Success Team members are located at the Rentec Direct HQ in Grants Pass, OR. The Client Success Team is available for live support M-F 6:00 AM-5:00 PM PST. 

Keep Informed With Up-To-Date Information

Subscribe to the Rentec Direct BLOG for breaking industry news, landlord and management tips, as well as new and enhanced features in your Rentec Direct software. Be sure to add our email to your contact list to avoid missing out on emails from Rentec Direct that may be marked as promotional by some filters. 

We Value Your Feedback

Rentec Direct maintains the goal of making landlord and property manager tasks simpler, quicker, and more efficient. Many of our improvements result from feedback from valued clients such as yourself. If you are one of our new clients who receives a brief survey, we encourage you to provide your input. If you have an idea or suggestion for an enhancement, integration, or new feature that would enhance your Rentec Direct experience, send an email request to success@rentecdirect.com.  

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