Invite Tenants to Sign Up for Rhino

Rentec Direct property management software's integration with Rhino Security Deposit Insurance provides the flexibility to offer the option to tenants on an individual basis. 

More information on Security Deposit Insurance features can be found here:  Security Deposit Insurance | Rhino

More information on getting started with Rhino can be found here: Getting Started with Rhino | Security Deposit Insurance

Note: Security Deposit Insurance is not supported for Company tenants at this time

Invite New Tenants to Sign Up For Rhino

For tenants to access Rhino Security Deposit Insurance they will need to receive an invitation. The following steps will walk you through how invitations are sent to new and existing tenants. 

For new tenants, invitations are sent when they are moved into a property with Rhino Security Deposit Insurance enabled.

In your Rentec Direct account: 

1. Click Properties
2. Right click next to the property and select Place New Tenant
3. Select either Enter New Tenant or Use Existing Tenant
4. Verify tenants first and last name, an email address, and a lease-end date of at least six months from move in
5. If the Rental Amount wasn't populated from the property it will need to be entered now
6. Check the box to Use Rhino Security Deposit Insurance
7. Place Tenant

Your tenant will receive the following email inviting them to apply with links to contact Rhino if they need assistance.

Invite Existing Tenants to Sign Up For Rhino

Invitations can easily be sent to existing tenants after an account has been created with Rhino. The following steps will walk you through sending an invitation to existing tenants.

From the welcome email you receive:

1. Click on option three to send invitations

Note: Invitations can also be sent from your Rhino portal

Viewing Status and Details of Rhino Tenant Security Deposit Insurance 

You have a couple of options to view the status and details of your tenants insurance.

The tenants Security Deposit ledger will indicate the status of the policy. Until the Tenant has completed the sign up, the Security Deposit Insurance status will be listed as Pending. During this time the Deposit Ledger will display No Rhino Policy Set Up. 

The following steps will walk you through accessing the tenants Security Deposit ledger.

Option 1

In your Rentec Direct account:

1. Click on Tenants
2. Click on the tenant balance or choose View Ledger from the menu
3. Click On Deposit at the top of the page to enter the deposit ledger
4. When insurance has been purchased the status will change from Pending to Enabled
5. Click on the View Details link to view the policy information

Option 2

In your Rentec Direct account:

1. Click on Tenants
2. Click on the tenant you'd like to review
3. The status of Security Deposit Insurance with Rhino can be seen on the Tenant Profile Card
4. When insurance has been purchased the status will change from Pending to Enabled
5. Click on the View Details link to view the policy information

View Insurance Details

When insurance has been purchased, the status will change from Pending to Enabled. Rhino policy information for your Tenant can be viewed by clicking on Enabled, which will take you to the tenant's Deposit Ledger.  Once in the Deposit Ledger, click the View Details link for the policy information. 

Renter Cancellation

Tenants can cancel their policy through their Renter Dashboard with Rhino. If the renter asks to cancel their rhino policy, you have 7 days to respond before it is cancelled to request it remain active. 

Important note: If Rhino does not hear from your within that timeframe, the tenant policy will be canceled automatically. 

New features labeled as "Rentec Labs" are just leaving the "lab" (aka our software developers' workshop). A feature included in Rentec Labs has already gone through rigorous internal testing; however, since it is a big new feature it may have had limited testing outside of our offices. Once the feature has been in use externally for some time with no issues, it will leave Rentec Labs. More information on Rentec Labs can be found here: What is Rentec Labs?