Permanently Delete Tenants or Properties | Permissions

Each property manager and landlord has specific needs for other users in their account. While landlords may simply need to allow a user access to post rental income, property managers may have more complex needs, such as managing maintenance or marketing-related activities.

Rentec Direct allows custom settings for each subuser based on your needs or preferences. 

Important Note: We understand that preserving historical information can be of the utmost importance and have created a default setting preventing subusers from deleting properties or tenants. For users that are allowed to permanently delete properties and tenants, the option will need to be manually selected.

Customize Subuser Permissions

It is required that all Rentec Direct users have their own username and password, which are connected to the primary user’s account. Do not share your username and password with anyone. You are able to create unlimited user accounts for your employees and staff at no additional cost.  

To add subusers to your primary account, follow these steps: Add Subusers, Managers, and Additional Users to Your Account

These subuser accounts can be customized with different permission levels and account access, so the subuser can only perform certain functions within the software. 

To customize your subusers permissions, follow the steps below.

In your Rentec Direct account: 

1. Click on Settings
2. Under Account
   1. Select Users for Pro accounts
   2. Select Managers & Users for PM accounts
3. Find the user whose permissions you would like to modify and click the link under the Permissions column by their name.
   1.  This link will say, “Custom, Limited, Financial, or Full,” depending on their default permission level 
4. Select the features you would like to enable for the subuser
5. Click Save

Permanently Delete Tenants or Properties - Permission

To allow a subuser to permanently delete records, follow the steps below.

In your Rentec Direct account: 

1. Click on Settings
2. Under Account, select Managers & Users
3. Find the user whose permissions you would like to modify and the link under the Permission column by their name 
   1. This link will say, “Custom, Limited, Financial, or Full,” depending on their default permissions level. 
4. Under the General Permissions section, find the option to Allow access to permanently delete records and select YES 
   1. Note: This permission allows a user to permanently delete tenant and property records from the database. The default is to leave this setting off for all users. Enable this setting only for administrators and owners of the organization.
5.  Click Save