Online Payment Tenant Authorization Form (Legacy)

This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update

Once your account has been enabled for Online Payments, you have the ability to choose whether you would like for your tenants to provide ACH information to you via a written document or allow them to enter the information within the Tenant Portal.

  • If you have opted to have your tenants submit authorization via written document, then you have the ability to set which form your tenants can download directly from their tenant portal to provide authorization. To find this, go to Settings tab > Online Payments.

tenant online payment authorization options

Here is a link to a sample authorization form in the form of an MS Word file:

Here is a link to a sample authorization form in the form of an Adobe PDF file:
After you have selected a form and uploaded it onto your account, it will look like this from the tenants portal:
Adding tenant banking informaation
Note: The interface is set to handle ACH transactions from checking accounts, however, most banks will accept an ACH draft request from a Savings account.  If the transaction fails, a possibility could be that your tenant's bank will not accept the standard ACH draft format we use and in that instance, another arrangement should be made with your tenant.

** Merchant account holders are welcome to use this document to create a personalized authorization form, removing references of Rentec and inserting their personal merchant account name. Follow this link to a generic Tenant Payment Authorization Form created from our example PDF:

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