Tips For Getting Started - New Client Welcome Kit
When you first log in to your new Rentec Direct account, follow the Welcome setup screen that greets you. By taking these steps in the order provided, you will be able to ensure that your account is accurately set up so you can start using the features in your account right away.
This page provides additional resources to help you have the best success in getting started.
New Client Welcome Kit
Helpful tips and resources to quickly and accurately set up your new Rentec Direct account are just a click away. The New Client Welcome Kit below helps you get started quickly with your new property management software account.
Note: Make sure to select the correct New Client Welcome Kit for either your Rentec PM or Rentec PRO account since the instructions will be slightly different.
Rentec PM - Software for Property Managers
Rentec PRO - Software for Landlords and Investors
New Client Orientation Video
Want to follow along with a quick training video as you get yourself oriented with your new account? Take a tour of your new account and learn about important tools and features you'll use most often by watching this video available | New Client Orientation Video
Need Help?
You can find many helpful resources as you get started and throughout your time using Rentec Direct.
The Rentec Direct Knowledge Base
24/7 access is available to tutorials, videos, and guides for setting up and using every feature in your account:
- Bookmark: help.rentecdirect.com for quick access
- Click the Knowledge Base link at the bottom of your account
- Click the Need Help link at the top and bottom of your account, to quickly search the Knowledge Base
Reach the Client Success Team
Talk with your live Client Success Team:
- Email: success@rentecdirect.com
- Phone: 800-881-5139 x2
- Live Chat: Click the Need Help or Live Expert Help link in your account and select Talk to Support, to email or chat with the Success Team
All the Client Success Team members are located at the Rentec Direct HQ in Grants Pass, OR. The Client Success Team is available for live support M-F 6:00AM-5:00PM PST.
Keep Informed With Up-To-Date Information
Subscribe to the Rentec Direct BLOG for breaking industry news, landlord and management tips, as well as new and enhanced features in your RentecDirect software. Be sure to add our email to your contact list to avoid missing out on emails from Rentec Direct that may be marked as promotional by some filters.
We Value Your Feedback
Rentec Direct maintains the goal of making landlord and property manager tasks simpler, quicker, and more efficient. Many of our improvements are a result of feedback from valued clients such as yourself. If you are one of our new clients who receive a brief survey, we encourage you to provide your input, and if you have an idea or suggestion for an enhancement, integration, or new feature that would enhance your Rentec Direct experience, send an email request to success@rentecdirect.com.