Tips For Getting Started - New Client Welcome Kit

When you first log in to your new Rentec Direct account, follow the setup screen that greets you. By taking these steps in the order provided, you will be able to ensure that your account is accurately set up so you can start using the features in your account right away. 

This page provides additional resources to help you have the best success in getting started. 

New Client Welcome Kit

Helpful tips and resources to quickly and accurately set up your new Rentec Direct account are just a click away. The New Client Welcome Kit below helps you get started quickly with your new property management software account. 

Note: Make sure to select the correct New Client Welcome Kit for either your Rentec PM or Rentec PRO account, since the instructions will be slightly different.

Rentec PM - Software for Property Managers

Rentec PRO - Software for Landlords and Investors


New Client Orientation Video

Want to follow along with a quick training video as you get yourself oriented with your new account? This New Client Orientation Video gives a tour of your new account and points out the important tools and features you'll use most often. 


Need Help? 

You can find a lot of helpful resources as you get started and throughout your time using Rentec Direct. 

The Rentec Direct Knowledge Base

24/7 access is available to tutorials, videos, and guides for setting up and using every feature in your account: 

  • Bookmark: help.rentecdirect.com for quick access 
  • Click the Knowledge Base link at the bottom of your account
  • Click the Need Help link at the top and bottom of your account, to quickly search the Knowledge Base

Reach the Client Success Team

Talk with your live Client Success Team:

  • Email: success@rentecdirect.com
  • Phone: 800-881-5139
  • Live Chat: Click the Need Help link in your account and select Ask, to chat with the Success Team

All the members of the Client Success Team work at the Rentec Direct HQ in Grants Pass, OR. The Client Success Team is available for live support M-F 6:00AM-5:00PM PST. 



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