Tenant Refunds

There may be times when you need to refund a tenant for overpayments. Rentec Direct property management software provides the option to refund overpayments by printing a check directly from your Rentec Direct account or documenting an alternate method.

Whether you are printing a check from your Rentec Direct account or documenting a payment made using an alternate method, the transaction will need to be posted to the property the tenant is/was in, because that's where the original transaction was posted. 

System Note: Refunding Tenants electronically through your Rentec Direct account is currently not an option. Please review Online Payment Processing | Overview for clarification of what types of online payments can be processed through your Rentec Direct account.

Option 1: Refund a Tenant Overpayment by Printing a Check 

If you are printing a check from your Rentec Direct account to refund a Tenant overpayment, there are 2 steps: 

Step 1 Post the expense

In your Rentec Direct account:

1. Click on Properties
2. Right-click on the property that received the original income and click on Post Expense
3. Enter the payment details - 
   1. Payment Type - Print Check
      Note: It's important not to select ach or cc as the payment type 
   2. Payee - Enter the tenant's name
   3. Category - 0000 Uncategorized
   4. Charge Tenant - Using the dropdown select the tenant's name
4. Click on Post Expense

Step 2 Edit the transaction to change the category

1. Click on Properties
2. Click on the property balance to View Ledger
3. Click on the paper/pencil to Edit the transaction
4. Change the category from 0000 Uncategorized to the category used when funds were originally received from the Tenant. (Most Commonly used 4000 Rental Income)
5. Click on Save Changes

Option 2: Document a Refund For a Tenant Overpayment (That was paid by an alternate method)

Step 1 Post the expense

In your Rentec Direct account:

1. Click on Properties
2. Right-click on the property that received the original income and click on Post Expense
3. Enter the payment details - 
   1. Payment Type - Other
      Note: It's important not to select ach or cc as the payment type
   2. Payee - None
   3. Category - 0000 Uncategorized
   4. Memo - Indicate the method actually used to refund the overpayment
   5. Charge Tenant - Using the dropdown select the tenant's name
4. Click on Post Expense

Step 2 Edit the transaction to change the category

1. Click on Properties
2. Click on the property balance to View Ledger
3. Click on the paper/pencil to Edit the transaction
4. Change the category from 0000 Uncategorized to the category used when funds were originally received from the Tenant. (Most Commonly used 4000 Rental Income)
5. Click on Save Changes

Note: Click the following links for information on

• Rent Discount, Credit, Concession or Write off
• Returning a Tenants Security Deposit