Dropbox Sign Signature Mismatch

Dropbox Sign (formerly HelloSign) will not process signature requests if the number of requested signers does not match the signature fields present on the form.

For example: 

• If you have a form that requests only the counter-signer's signature (%counter_signer_signature%)
• AND do not have a location for the primary signer defined on the form (%signer_signature%)

This example will cause Dropbox Sign to leave the request "Pending" indefinitely.

To solve this, you will need to edit your form to either add the missing signature field or add the All Signatures field option.  

How to Edit a Form to Add Signature Lines

It's easy to make those adjustments to an existing form with these instructions. 

In your Rentec Direct account:

1. Click Settings
2. Choose Forms
3. Use the Data Fields drop-down menu to choose the Esign menu
4. Then choose either: 
   1. The missing Signature Field (be sure to include both Signer Signature and Counter-Signer Signature) or 
   2. The All Signatures option which adds signature lines at the bottom of your document.   
5. When finished, click Save Form to lock in those changes.