Login Page Not Loading

Most clients, tenants, and owners are able to log in to Rentec Direct successfully through their portal. If, for some reason, someone is unable to log in or the page is not loading, we have some helpful insight.

The most common reasons tenants, owners, and additional users on accounts are unable to log in or have delays:

• Portals haven't been enabled - learn more about enabling portals and enabling managers and users access:
  • Tenant Portals 
  • Owner Portals 
  • Add Subusers, Managers, and Additional Users to Your Account
    
• Log in is being attempted by using a search engine to find the login page (rentec direct login)
  • This will result in a security message indicated below and a 60 second delay

• Bookmark the login page using your bookmarks menu, or on major browsers by pressing CTRL-D 
• Log in using a Rentec Direct mobile app

Mobile Apps

Rentec Direct property management software's mobile apps are available for everyone with an active login or portal access, including property managers, landlords, subusers, owners, and tenants. Logging in through a mobile app can help ensure a safe, successful login. 

There are three mobile apps available for Android and iOS (Apple iPhone and iPad) devices providing 24/7 access to Rentec Direct accounts. The links below go directly to the app store of choice and can be shared with Tenants and Property Owners.

• The Rentec Direct Mobile App for property managers, landlords, and subusers on the account. The links below will take you directly to the app store of your choice to download the app. 
  • Rentec Direct for iOS (Apple devices)
  • Rentec Direct for Android
• Resident Connect for tenants
  • Resident Connect for iOS (Apple Devices)
  • Resident Connect for Android
• Owner Connect for owners of property managed by Rentec Direct PM clients
  • Owner Connect for iOS (Apple Devices)
  • Owner Connect for Android

While logging in, you will have a username and password, two-factor authentication, and may be asked to verify that you are human and not a bot trying to break into your account. 

Possible Security Related Images

Rentec Direct deploys many security techniques to keep your account safe and secure. While logging in, you will have a username and password, two-factor authentication, and may be asked to verify that you are human and not a bot trying to break into your account. 

Security: See more of how Rentec Direct Launches Industry Leading Passkey Security Feature

Please review the following three images for possible reasons for what you are experiencing. If you are experiencing something different, please see Troubleshooting below.

1) Security Notice - This image will display if the log in page was accessed from a search engine. Example - typed "Rentec Direct login" - This will take approximately 1 minute to verify

2) Rentec Direct needs to review the security of your connection before proceeding - This image may display if the login page was accessed from Rentec Direct website. Example - typed "Rentecdirect.com", selected Login from the menu. If your web browser or app does not move on from this page in 10 seconds or less to the login page, your browser or computer may be experiencing a malfunction. The troubleshooting steps below, will walk you through steps to help identify and resolve the issue.

3) If you see the message below when logging in on a new device, or recently purchased device

a. Update the internal clock
b. Shut down and restart your computer or device

Troubleshooting

   If you are still unable to login, the following steps may help resolve the issue.

1. Make sure you have a supported and up-to-date web browser. Some browsers will auto-update by simply closing and re-opening the browser. You can also visit any of the following links to get the latest version of your preferred browser:
   1. Google Chrome
   2. Firefox
   3. Microsoft Edge
   4. Safari (for Mac)
2. Verify that you have an up-to-date operating system.
   1. For Windows, make sure you have Windows 10 or newer installed. Anything older is no longer receiving security or functionality updates
   2. For Apple macOS: Make sure you have macOS 12 (Monterey) or newer installed. Anything older is nearly end-of-life or no longer receiving security or functionality updates
3. Try clearing your cache and cookies. You want to clear cookies and other site data, as well as cached images and files, by pressing ctrl, shift, and delete simultaneously while in your web browser. 
4. Try disabling all plugins in your web browser. Some plugins can read and modify the web content on your computer, which can cause problems with many websites.
5. If the login page still does not load, you could have antivirus software on your computer interfering with your web browser. While most antivirus software has the great intention of verifying that your computer is safe, it sometimes intrudes and listens in on your web traffic, which can break or disable security checks. You can try the following troubleshooting steps for anti-virus software:
   1. Try to log in to Rentec Direct on a different device that does not have the same anti-virus software
   2. Try to temporarily disable your anti-virus software. Consult your anti-virus documentation on how to do this
6. Once you've updated the settings, shut down and restart your computer or device.

If none of these troubleshooting steps work, it is possible that your computer has malware installed on it that is interfering with or snooping on your web traffic. It is recommended that you contact your IT department or an IT professional to have your computer scanned and cleaned.