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We encourage all users to download the Rentec Direct Android and iOS mobile apps available to landlords, property managers, tenants, and property owners.

System Note: If your device cannot install a mobile app, click these links for steps on how to Create a Desktop Shortcut or Create a Mobile App Shortcut to your device, as this may help resolve some login issues and ensure a secure connection. These instructions are intended for devices while using Firefox, Chrome, or Internet Explorer (IE) browsers. Other browsers and Chromebook-enabled browsers might not allow shortcuts. 

Important Note: While we do NOT troubleshoot computers, we can share information that has helped others. Browsers, devices, and configurations may vary, so please reach out to your IT team if your solution is not listed here.

This article reviews situations that may cause login issues and suggests solutions.

• Logging in From the Rentec Direct Website
• New or Recently Purchased Device
• NordVPN
• Troubleshooting

Logging in From the Rentec Direct Website

If you accessed the login page from the Rentec Direct website, Rentec Direct will need to review the security of your connection, and you may see the image below.

If your web browser or app does not move on from this page to the login page in 10 seconds or less, your browser or computer may be experiencing a malfunction. The troubleshooting steps below, will walk you through steps to help identify and resolve the issue.

New or Recently Purchased Device

If you see the message below when logging in on a new or recently purchased device:

a. Update the internal clock

b. Shut down and restart your computer or device

NordVPN

Some clients who use NordVPN have reported that pages did not load when they logged into Rentec Direct, but if they went into their settings and disabled Web Protection in VPN, they could log in with no issue.

Troubleshooting

If you are still experiencing login issues, try these steps, restarting your device after each one, to see if it fixes the problem. You may not need to complete all steps.

1. Try clearing your cache and cookies. You want to clear cookies and other site data, cached images, and files by pressing Ctrl, Shift, and Delete simultaneously in your web browser. 
2. Make sure you have a supported and up-to-date web browser. Some browsers will auto-update by simply closing and re-opening the browser. You can also visit any of the following links to get the latest version of your preferred browser:
   1. Google Chrome
   2. Firefox
   3. Microsoft Edge
   4. Safari (for Mac)
3. Verify that you have an up-to-date operating system.
   1. For Windows, make sure you have Windows 11 or newer installed. Anything older is no longer receiving security or functionality updates. Support for Windows will end in October 2025.
   2. For Apple macOS: Make sure you have macOS 14 (Sonoma) or a newer version. Anything older is nearly end-of-life or no longer receiving security or functionality updates. Apple macOS 12 Monterey as of November 30, 2024.
4. Try removing or disabling all plugins in your web browser. Some plugins can read and modify the web content on your computer, which can cause problems with many websites.
5. If the login page still does not load, you could have antivirus software on your computer that interferes with your web browser. While most antivirus software intends to verify that your computer is safe, it sometimes intrudes and listens in on your web traffic, which can break or disable security checks. You can try the following troubleshooting steps for anti-virus software:
   1. Try to log in to Rentec Direct on a different device that does not have the same anti-virus software.
   2. Try to disable your antivirus software temporarily. Consult your anti-virus documentation on how to do this.
6. Once you've updated the settings, shut down and restart your computer or device.

If none of these troubleshooting steps work, your computer may have malware installed that is interfering with or snooping on your web traffic. We recommend contacting your IT department or an IT professional to have your computer scanned and cleaned.