Login Page Not Loading

We encourage all users to download the Android or iOS Mobile App or Create a Desktop Shortcut or Create a Mobile App Shortcut to your device as this may help resolve some log in issues and ensure a secure connection.

Important Note: While we do NOT troubleshoot computers, we can share information that has helped others. Browsers, devices, and configurations may vary, so please reach out to your IT team if your solution is not listed here.

Rentec Direct Needs to Review the Security of Your Connection

New or Recently Purchased Device

NordVPN

Troubleshooting

Rentec Direct Needs to Review the Security of Your Connection

If the login page was accessed from the Rentec Direct website. Example - typed "Rentecdirect.com", selected Login from the menu, you may see the image below.  If your web browser or app does not move on from this page in 10 seconds or less to the login page, your browser or computer may be experiencing a malfunction. The troubleshooting steps below, will walk you through steps to help identify and resolve the issue.

New or Recently Purchased Device

If you see the message below when logging in on a new device, or recently purchased device:

a. Update the internal clock

b. Shut down and restart your computer or device

NordVPN

Some clients that use NordVPN have reported that pages did not load when they logged into Rentec Direct found that when they went into their settings and disabled Web Protection in VPN, they were able to log in with no issue.

Troubleshooting

If you are still unable to login, the following steps may help resolve the issue. You may not need to go through all steps to resolve the issue. Try restarting after each suggestion as the issue may be resolved.

1. Try clearing your cache and cookies. You want to clear cookies and other site data, as well as cached images and files, by pressing ctrl, shift, and delete simultaneously while in your web browser. 
2. Make sure you have a supported and up-to-date web browser. Some browsers will auto-update by simply closing and re-opening the browser. You can also visit any of the following links to get the latest version of your preferred browser:
   1. Google Chrome
   2. Firefox
   3. Microsoft Edge
   4. Safari (for Mac)
3. Verify that you have an up-to-date operating system.
   1. For Windows, make sure you have Windows 11 or newer installed. Anything older is no longer receiving security or functionality updates. Support for Windows will end in October 2025.
   2. For Apple macOS: Make sure you have macOS 14 (Sonoma) or newer installed. Anything older is nearly end-of-life or no longer receiving security or functionality updates. Apple macOS 12 Monterey is no longer supported after November 30, 2024.
4. Try disabling all plugins in your web browser. Some plugins can read and modify the web content on your computer, which can cause problems with many websites.
5. If the login page still does not load, you could have antivirus software on your computer interfering with your web browser. While most antivirus software has the great intention of verifying that your computer is safe, it sometimes intrudes and listens in on your web traffic, which can break or disable security checks. You can try the following troubleshooting steps for anti-virus software:
   1. Try to log in to Rentec Direct on a different device that does not have the same anti-virus software
   2. Try to temporarily disable your anti-virus software. Consult your anti-virus documentation on how to do this
6. Once you've updated the settings, shut down and restart your computer or device.

If none of these troubleshooting steps work, it is possible that your computer has malware installed on it that is interfering with or snooping on your web traffic. It is recommended that you contact your IT department or an IT professional to have your computer scanned and cleaned.