Account and Password Security
Rentec Direct property management software contains sensitive information; therefore, account security is extremely important. We've taken steps to offer various techniques to help you keep your account secure, alert you to suspicious activity as soon as we become aware of it, and provide options to protect your account.
The following video will review some of the ways to protect your data and funds from potential threats.
Account Security & Protecting your Data with Nathan Miller | Rentec Direct Webinar from Rentec Direct on Vimeo.
Click here for more details regarding system security: System Security and Offsite Data Backups
Usernames and Passwords
The security of your username and password is your responsibility to keep safe and not share. For this reason, it is important that each person who accesses your Rentec Direct software be added as a manager or user and have their own user name and password. It's also important to always use a different password for your Rentec Direct account than you use for other programs and online services.
Click here for more details on Managing User Logins: Add Subusers, Managers, and Additional Users to Your Account
Two-Factor Authentication
We highly recommend that all accounts enable two-factor authentication. Follow these simple steps to set up two-factor authentication.
In your Rentec Direct account:
- Click on Settings
- Under Account, click on Login & Password
- Check the box to Enable Two-Factor Authentication
- Select your Authentication Methods and which will be Primary
- Click on Submit
Click on these links to learn more about passkeys, Text based Two Factor Authentication, Authenticator Apps, and Security Keys
Notification of New or Suspicious Logins
When our system detects that your account is logged in from a new device at a new location, we may send you an email notifying you of the event. The email contains information about the computer and connection used to access your account. If the information does not appear to be related to your own device and location, it is recommended that you immediately change your password and enable two-factor authentication.
Username and Password Security Validation
When you log into your Rentec Direct account, we may verify that your credentials are secure. If we identify that the same username and password have been used on other less secure, third-party platforms, we may ask you to change your password. We do this without sharing your credentials and only by comparing anonymized login data hashes using the k-Anonymity principle.
Manager & User Accounts
You should never share your password with others, including friends, relatives, and employees. Instead, give those who need access to your account a unique username and password to log in. User accounts are free to add, and you can add as many as you like. You can also define specific permissions for each user account so that each user or manager has access only to the data they need.
Click on this link to learn more about managing user login accounts.
Disabling Manager & User Accounts
It's always a good idea to disable any logins for tenants, managers, and owners who no longer access your Rentec Direct account. When an account is disabled, it will automatically log out anyone who is logged in with that user's credentials.
Encrypted Communications
All information sent to and from Rentec Direct is encrypted during transit. This means that even if someone can see your internet traffic, they would not have access to any information transmitted between your computer(s) and our servers.