Account and Password Security

Rentec Direct property management software contains sensitive information; therefore, account security is extremely important. We've taken steps to provide various techniques to assist you in keeping your account secure, alert you of suspicious activity as soon as we become aware of it, and provide options for you to protect your account.

The following video will review some of the ways to protect your data and funds from potential threats.

Account Security & Protecting your Data with Nathan Miller | Rentec Direct Webinar from Rentec Direct on Vimeo.

Click here for more details regarding system security: System Security and Offsite Data Backups

Usernames and Passwords

The security of your username and password is your responsibility to keep safe and not share. For this reason, it is important that each person that accesses your Rentec Direct software be added as a manager or user and have their own user name and password. It's also important to always use a different password for your Rentec Direct account than you use for other programs and online services.

Click here for more details on Managing User Login's: Add Subusers, Managers, and Additional Users to Your Account

Two-Factor Authentication

We highly recommend that all accounts enable two-factor authentication.  Follow these simple steps to set up two-factor authentication.

In your Rentec Direct account:

1. Click Settings
2. Under the Account section, click on Login & Password
3. Check the box to Enable Two-Factor Authentication and select your Authentication Methods
4. Click Submit

Click on these links to learn more about passkeys and Text based Two Factor Authentication

Notification of New or Suspicious Logins

When our system detects that your account is logged into from a new device at a new location, we may send an email to you notifying you of the event.  The email contains information about the computer and connection used to access your account.  If the information does not appear to be related to your own device and location, it is recommended that you immediately change your password and enable two-factor authentication.

Username and Password Security Validation

When you log into your Rentec Direct account, we may verify that your credentials are secure.  If we identify that the same username and password have been used on other less secure, third-party platforms, we may ask you to change your password.  We do this without sharing your credentials and only by comparing anonymized login data hashes using the k-Anonymity principal.

Manager & User Accounts

You should never share your password with others, including friends, family members, and employees.  Instead, give those who need access to your account a unique username and password that they can log in with.  User accounts are free to add, and you can add as many as you like.  You can also define specific permissions for each user account so that a particular user or manager only has access to the data they need.

Click on this link to learn more about managing user login accounts.

Disabling Manager & User Accounts

It's always a good idea to disable any logins for tenants, managers, and owners that no longer access your Rentec Direct account. When an account is disabled, it will automatically log out anyone logged in with that users information. 

Encrypted Communications

All information sent to and from Rentec Direct is encrypted during transit.  This means that even if somebody is able to see your internet traffic, they would not have access to any of the information transmitted between your computer(s) and our servers.