System Security and Offsite Data Backups

Rentec Direct uses industry-standard security practices, layered encryption, and continuous monitoring to protect your account data, personal information, and financial transactions.

Encrypted Connections (TLS & SSL)

All communication between your computer and Rentec Direct servers is encrypted using 256-bit (or stronger) TLS/SSL. This is the same level of security used by major financial institutions. This also ensures data remains private and secure while in transit.

Learn more: FAQ

For a technical explanation on TLS and SSL: Transport Layer Security

Additional Encryption for Sensitive Data

Highly sensitive information, such as payment and personal data, is protected with an additional layer of encryption even when transmitted internally between servers. This extra safeguard makes the data all but impossible to reconstruct, given today's technology. This level of security often extends well beyond the best practices encouraged by the security community.

Secure Data Storage

Payment, personal, and private data are encrypted before being stored in our databases. This industry requires best practices to protect your information from unauthorized access, even in the event of physical data center theft.

Secure Development & Ongoing Testing

Our team specializes in programming security and takes it into serious consideration with every new feature we add to the software. All common programming vulnerabilities are addressed and re-checked by seasoned programmers, then re-checked by a 3rd party. New code is then "sandboxed" in a private environment and undergoes even more functional, bug, and security testing before it's ever deployed onto the live servers. One example of the security embedded in Rentec Direct is transaction-level security. This transaction-level security goes beyond most software platforms and verifies the user's permission at every step, whether it be adding a transaction, editing one, or editing a tenant or property. To view or edit any data in the system, a process always runs to verify that the user has permission.

Continuous Monitoring & Access Review

All access to the system is monitored using automated tools and reviewed in person by human beings. This dual-level approach allows us to quickly detect and respond to suspicious activity such as brute-force attempts.

Third-Party Security Scanning (PCI-DSS Standards)

Rentec Direct follows the same rigorous security scanning standards used by the banking industry. In addition to regular internal audits, our systems undergo routine external verification by trusted third-party agencies, which continuously scan our servers, websites, and networks to ensure compliance and identify potential vulnerabilities.

Learn more: PCI-DSS (Payment Card Industry Data Security Standard)

Offsite Backups

We utilize a global content delivery network (CDN) from Cloudflare, which serves your data from the closest Amazon data center to you. This is not so much a layer of "security" as a layer of safety, knowing that your data is maintained to the highest standards. Even in a worst-case scenario where a meteor wipes out one of the data centers, operations are quickly restored using one of the other 165+ data center locations.

Experience You Can Trust

Our development team has been building secure web-based and internet-enabled applications since 1996. The public "web" surfaced in 1994, which means our staff has been involved in developing applications that must remain secure on the internet for almost the entire lifespan of the public internet. Our in-house experience leads to a more secure, faster, and more usable product.

Creating a Strong Password

Between the security measures listed above and the numerous other security mechanisms we have in place, the data stored on our servers is very secure. Your login credentials are a critical part of account security and are up to you to define, please also be sure you are selecting a password that would be difficult for others to guess.

Password best practices:

Use at least 12 characters (longer is even better)
Include a mix of uppercase letters, lowercase letters, numbers, and special characters to make it harder to guess
Choose something easy for you to remember but difficult for others to guess
Store passwords securely. In the best case, it should be only in your head if you can remember it, or written down and locked up if you cannot. Never store your password in plain text on your computer
Your password should not be the same as your email service password

Accessing Your Rentec Direct Account

For security purposes, when Rentec Direct login is accessed using a browser search such as "Rentec direct login" , they will have a 60 second delay.

It is highly recommended for landlords, managers, tenants, and property owners to access Rentec Direct property management software and portals using their mobile app, which is now available for all users.

Two-Factor Authentication

All users of accounts with online payment processing are required to enable two-factor authentication (2FA). This adds an extra verification step beyond our password, significantly reducing the risk of unauthorized access, phishing, and hacking.