How to Provide Proof of Authorization (POA)
If you have an active merchant account, CSGForte may require Proof of Authorization for online payments.
Documentation that may be requested or provided as Proof of Authorization includes:
- Rental Agreement/Lease: Should clearly outline Online Payment Terms, including associated fees. (This is often adequate.)
- Addendum: Specifically detailing Online Payment terms and associated fees.
- Tenant Authorization Form: With a voided check and a copy of a photo ID. (A sample form is provided for your use and can be modified as needed: MS Word or PDF ).
- Rent Payment Receipt: Includes the tenant's information, confirmation of electronic agreement selection, the fees included, and the terms they agreed to.
- Copy of a Tenant Payment Entry Screen: Verifies that tenants must agree to payment, fees, and payment terms.
- Payment Terms Document: A copy of your standard Payment Terms
Rent Payment Receipt
In Your Rentec Direct Account:
- Click on Tenants
- Click on the Tenants balance
- Right-click on the transaction and select Print Receipt
Tenants' Payment Entry Screen and Payment Terms
In your Rentec Direct account:
- Click on Tenants
- Right-click on the tenant and choose Edit Tenant
- Under Tenant Portal, click on Log in as Tenant
- Click on Make a Payment, then select one of the payment options
- Ctrl/P to print this screen
- Click on Payment Terms to view and print
Contact Your US-Based Success Team
Have questions? Connect with your US-based Award-Winning Success Team weekdays from 6 am to 5 pm (PST). Just click on the Live Expert Help link to chat or email live support, email success@rentecdirect.com, or call 800-881-5139 ext 2. rentecdirect