Helpful Tips for Logging In
Rentec Direct provides secure, user-friendly access for all users of Rentec Direct, tenants, and property owners. Most users can log in without issues, but if someone is having trouble, the tips below can help resolve common login problems quickly.
Start With These Quick Checks
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Encourage mobile app access
Have all users, team members, tenants, and property owners log in using their appropriate Rentec Direct app whenever possible. Mobile apps provide a more reliable and secure login experience.
Verify portals are enabled
Make sure authorization for portal access is turned on in the software
- Tenant Portals are enabled
- Owner Portals are enabled
- Confirm subuser access
- Make sure subuser accounts are configured to allow them to log in. (Subusers establish their own 2FA when they log in)
- Edit the subuser profile to verify Enable User Account is checked
Avoid Login Delays From Search Engines
Accessing the login page from a search engine (for example, typing "Rentec Direct login" into Google)may trigger a security notice and cause a short delay while the system verifies the request.
- This verification typically takes about one minute
- If, for some reason, you're unable to use the mobile app, to avoid delays, bookmark the official login page by going to Rentecdirect.com > Login>select the appropriate login link>bookmark the page
If the Login Page Is Not Loading
If the login page does not load, it is typically related to the user's device, browser, or internet connection.
- Try refreshing the page or switching browsers
- Check internet connectivity
- Use the mobile app as an alternative access method
Learn more: Login Page is Not Loading
Use the Mobile Apps for Best Results
Rentec Direct mobile apps are available to anyone with an active login or portal access, including property managers, landlords, subusers, tenants, and owners.
Available Mobile Apps
Three mobile apps provide 24/7 access on both iOS and Android devices and can be shared with your team, tenants, or property owners:
Rentec Direct Mobile App for property managers, landlords, and subusers on the account.
Resident Connect for tenants
Owner Connect for owners of property being managed by Rentec Direct PM clients
Logging in through a mobile app often resolves login issues quickly and securely.
Does Rentec Direct Assist Tenants and Property Owners
Our Rentec Direct teams are not authorized to assist tenants or property owners with login issues or using the software.
Tenants and Property Owner Login Assistance
If a tenant or property owner reaches out to Rentec Direct support, we will suggest:
- They download the mobile app (listed above)
- Use the Rentec Direct Login Link
- Their email address is usually their username
- Enter their username/email address and indicate Forgot password
- If they are still unable to log in, to reach out to their landlord or property manager for further assistance