Troubleshooting Recurring Transactions

Recurring transactions in Rentec Direct rely on several settings working together to post correctly. If a recurring charge or expense isn't posting as expected, reviewing the transaction settings is often the quickest way to identify the cause.

This article walks through how to review a recurring transaction and resolve the most common issues.

Before You Begin

Every recurring transaction includes the following settings:

• Begin Date: The date the recurring transaction begins posting
• End Date (optional): The date the recurring transaction stops posting.
• Frequency: How often the transaction posts (daily, weekly, bi-weekly, monthly, quarterly, or yearly).
• Interval Day: The day of the week or month the transaction posts based on the selected frequency.

You may find these articles helpful while troubleshooting recurring transactions:

• Edit or Delete transactions
• Create and Manage Recurring Transactions
• Transaction History Audit Log

Note: Existing recurring transactions can be reviewed and edited from the Recurring Transactions page. New recurring transactions should be posted directly to the appropriate tenant or property ledger.

Review a Recurring Transaction

To begin troubleshooting, review the recurring transaction to verify its settings.

In your Rentec Direct account:

1. Click Settings
2. Under Financial, click Recurring Transactions
3. Toggle on Display Expired to include expired transactions
4. Locate the recurring transaction you want to review.

At a glance, verify that the following information is correct:

• Transaction type
• Property
• Tenant (if applicable)
• Recurrence status is active (not expired)
• Transaction amount

If everything appears correct, click the Edit (pencil) icon to review the remaining settings.

Under Date Range and Interval, verify the following:

• Interval/Frequency - How often the transaction should post.
• Begin Date - When the recurring transaction should begin.
• Interval Day - Which day of the week or month, within the selected Interval/Frequency, the transaction should post.
• End Date - When the recurring transaction should stop posting (if applicable).

Tip: Hover over the ? icon next to a field to learn more about that setting.

My Recurring Transaction Didn't Post

If a recurring transaction didn't post, review the Date Range and Interval settings. The most common causes are:

• The Begin Date hasn't been reached yet.
• The End Date has already passed (expired).
• The Interval Day hasn't occurred yet.

Solution:

Post the individual transaction to the ledger, then correct the recurring transaction settings as needed.

If several settings need to be changed, it may be easier to delete the recurring transaction and create a new one from the ledger.

My Transaction Posted on the Wrong Day

The most common causes for a transaction to post on the wrong day are:

• The Begin Date hasn't been reached yet.
• The wrong Interval Day was selected.

Solution:

Edit the posted transaction, then review and edit the recurring transaction settings if needed to ensure future transactions post on the correct schedule.

If multiple settings are incorrect, it may be easier to delete the recurring transaction and create a new one from the ledger.

My Transaction Posted Historical Charges

Recurring transactions use the Begin Date as the starting point for generating transactions.

For example, if you create a monthly recurring transaction with a Begin Date of 01/01/2024, Rentec Direct automatically posts transactions beginning January 1, 2024, and continues posting each monthly occurrence through the current date.

Solution:

Delete the unwanted historical transactions from the ledger. The recurring transaction will continue posting future transactions according to its schedule.

Important Note: Updating the Begin Date or Frequency does not remove transactions that have already been posted.

My Transaction Posted the Wrong Dollar Amount

If a recurring transaction posted the incorrect dollar amount, review the recurring transaction to verify the Amount field.

Solution

Correct the posted ledger transaction, then update the Amount field in the recurring transaction so future postings use the correct amount.

If necessary, delete the recurring transaction and create a new one.

Option A

1. Correct the posted ledger transaction.
2. Edit the recurring transaction to ensure future postings use the correct amount.

Option B

1. Delete the incorrect ledger transaction.
2. Delete the recurring transaction.
3. Post the transaction directly to the ledger and select Recurring to create a new recurring transaction.

Why Did a Tenant's Rent Enter Twice?

The most common reasons a charge or expense posts more than once are:

• Two recurring transactions are set up for the same transaction.
• A transaction was entered manually in addition to a recurring transaction.

Example:

Solution

1. Delete the duplicate transaction from the tenant ledger
2. Review the recurring transactions to determine whether multiple recurring charges exist.
3. If duplicate recurring transactions are found:
   1. Compare the transaction details.
   2. Delete the duplicate recurring transaction.
4. If only one recurring transaction exists:
   1. Review the transaction history to determine whether the duplicate charge was entered manually.

Can I Enter Historical Recurring Transactions?

Yes. Rentec Direct can automatically create historical recurring charges or expenses.

To create historical transactions, when creating a recurring transaction on a ledger:

1. Enter the desired historical Begin Date
2. Select the appropriate Frequency
3. Post the transaction

System Note:

When entering past recurring transactions

• If you enter a historic beginning date, a recurring transaction will post retroactively from that date to present.
• If you enter an incorrect frequency date and need to make changes, the system will not delete those historic charges. They will need to be removed manually. 
• Past recurring transactions can be entered with an end date if the end date was within the past three months.