Maintenance Requests & Work Orders (Legacy)
This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update
Within Rentec, you are able to track maintenance work orders for your properties, as well as allow tenants to report problems directly to you through their tenant portal.
To create a work order from your program, click on the Property tab > right click on the property name > select Work Orders.
From here you will see a list of open Work Orders for that property, and on the left side of the screen, you have the option to "Add a Workorder" or "Display Closed" work orders for that property.
Click on "Add a Workorder Order" to create a new work request.
From this screen, you are able to enter in the details of the work to be done, expense for this repair, set a priority status, assign it to a vendor, and more.
To email the work ticket, follow the "print/email work ticket" link at the top right. Once you have saved this work order, you will see a wrench icon appear next to the property name, indicating you have an open work order.
If you click on this icon, you can view a list of open work orders, edit a work order and view closed work orders. Additionally, the Notices section of the Summary Tab will indicate how many workorders are open with a link to view, and at the bottom of the Summary Tab there is a link to all workorders in the system.
To pull a report showing open and closed work orders for your property, click on the Reports tab > select the sub-tab Misc. Reports.
After selecting your property on the left side, and the desired report, you will have the options to view, print or email the report by selecting the appropriate icon in the upper left corner.
Tenants portals are automatically set to have the option to submit work orders and the program is also set to email you a notice of work orders submitted (to your contact email address under Settings.) To turn off these options, click on the Settings tab and Program defaults and change these setting.
When a workorder is completed that was submitted by a tenant, they will automatically receive an email letting them know the workorder is closed.