Ordering Credit and Criminal Reports

After you have been set up for report access, ordering tenant screening reports is a very easy process with quick results. 

More information to set up report access can be found here: Tenant Screening: Credit, Criminal, and Eviction SSN Validation

Ordering Reports

Within the software, you are able to order a state-level bundled report package or individual ala-cart reports. There is also an option to manually choose location-specific criminal reports or use our search tool to determine which location reports to order.  

In your Rentec Direct account: 

  1. Click Reports.
  2. Choose Screening Reports.
  3. Click the Order a Report button. This will take you to the Subject Details page where you will enter the person's details and choose a display method for purchase options. 
  4. Enter the details of the subject. 

    System note: Data entry instructions are provided on this page next to each input field. Follow these guidelines for best report results. Double-check all information prior to ordering as refunds for typos or incorrect information are not subject to a refund.  

    Background check subject details page for tenant screening
  5. Choose a method to use for displaying available products. 
    • Nationwide Reports If you want to skip right to the national reports, choose this option.  You will be presented with our most popular reports immediately which include Nationwide Criminal, Credit Check, Eviction Check, and other popular nationwide reports.
    • Criminal Manual Search - By entering here you can manually choose the state and county level searches you wish to run on the tenant.  You will be prompted to choose a state, and then be able to select specific reports from the state and counties within the state manually.  This is the place to go if you need to verify a state or national report by backing it up with a county-level report.
    • Criminal Intellisearch - This is a FREE search that will scan through national databases and locate your subject's known places of residence and offer search suggestions based on their past residences.
  6. Click Next. 
  7. From the options, select the reports you wish to order. Each report will display how long it takes to run. Some reports are instant where they return in less than 60 seconds, others such as county-level criminal searches can take 1-3 business days. 
  8. After selecting your products, click Next to send in your order.  These report fees will be charged immediately to the bank account or credit/debit card information that you have on file with Rentec for your subscription.

    More information on how to change your billing information is located here: Update Payment Information

Depending on the number of products selected, report creation can take from 5 to 60 seconds to process, at which time you will be presented with a link to review your reports. You will also get an automated email letting you know when your reports are ready. 


Viewing Reports

To review the reports when available or later (see below for days retained in the system) they are easy to find and organized by most recently pulled.

In your Rentec Direct account:

  1. Click Reports.
  2. Choose Screening Reports.
  3. Click on an applicant's name to view a list of ordered reports. 
  4. Click on the specific report to review.  
Important Notes:
  • Some tenant screening reports (like bankruptcies, judgments, liens, evictions, and some criminal reports) rely only on a name and birth date. This is because the county or state which recorded the event only recorded it with this data. In order to provide you comprehensive data, we include all likely matches, unless a more relevant match can be guaranteed. 
  • Most nationwide, state, and county criminal reports will show an Identifying Information line that will specify which match criteria were used. If it does not show it matches the SSN of the subject, the match is not guaranteed and could be someone else.
  • For security and privacy reasons, credit and criminal data will not be stored indefinitely.  Tenant screening reports are designed to help in the selection of a tenant and are for one-time use only.  Rentec Direct will archive these reports for a minimum of 60 days.
  • Rentec Direct will archive credit reports ordered through the system for up to 90 days, and criminal reports for up to 180 days.  After this time, the data may no longer be accessible via the Rentec Direct interface.
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