Managing Rental Applications

Rental applications are easy to access and manage through your Rentec Direct property management software.

Application Alerts

When applications are received, an email notification will be sent to the manager of the property. 

• For Rentec Pro accounts, the email will be sent to the administrator of the account
• For Rentec PM accounts, the email will be sent to the manager indicated in the property profile

Note: More information on assigning property managers can be found here: Assigning Property Managers to Properties

There are a couple of other indications that an application has been received other users can see when logged into the account. 

The following steps will walk you through were to see the indication :

In your Rentec Direct account:

1. Click on Summary
2. Under Quick Access there will be an indication of any Unread Applications
   
3. A notification will also appear on the Property Profile Card 

Accessing and Reviewing Applications

At any time, you can view current or historical applications. 

In your Rentec Direct account:

1. Go to Properties
2. Click on Applications, below Properties
3. Use the Filter dropdown to refine your search
4. Click the Open dropdown to view previously reviewed applications
5. Click on the Application to review
   
   

   

Background Checks

After reviewing the application, screening reports can be requested directly from the application for each applicant. 

While the application is being reviewed, the following steps will walk you through ordering background checks from the application.

In your Rentec Direct account:

1. Click on Order Background Check
2. The order screen will pull up with the applicant's information auto-filled from the application, displaying the applicant's address to be verified and corrected, if needed.
3. Click Next at the bottom of the screen to go to the next screen, which will then allow you to select which screening reports you would like to order. 
   

   

Note: More information is available on Ordering Credit and Criminal Reports

System Note:  Reports can be ordered by selecting a package or a la carte, and pricing will be indicated.

Approve & Add Tenant

Approving and adding applicants from rental applications automatically pulls the information into your Rentec Direct account, saving you time and ensuring accurate information is retained. You will also have several options on how you prefer to add them to your account, allowing flexibility in placement.

The following steps will walk you through approving and adding applicants.

In your Rentec Direct account:

1. Approve the application by clicking the Approve link
   
   

   

2. Add applicants by clicking on the Add Applicant link 
   The following options will be offered:
   1. For applications with one applicant
      1. Add & Move in Applicant: This will add the applicant and place them in the property they applied for.
      2. Add as Tenant (Inactive): This will add the applicant to your list of tenants, allowing you to place them at the preferred property as an existing tenant.
   2. For applications with multiple applicants
      1. Add & Move in Applicant: This will add the applicants and place them in the property applied for, grouped together as they are on the application, with Applicant #1 being the main tenant with the accounting ledger and others as co-tenants.
      2. Add as Grouped Tenants (Inactive): This will add the applicants to your tenant list grouped together as they are on the application, with applicant #1 being the main tenant the accounting ledger is assigned to and the other applicants grouped as co-tenants. These new tenants can then be placed at the preferred property as existing tenants.
      3. Add as Separated Tenants (Inactive): This will add the applicants as individuals and can be placed in the property or properties you choose as existing tenants, grouped or individually.

More information on placing tenants in properties can be found here: Place Tenant Into a Property | Move-In 

Decline Application

There may be times when an application is declined. To decline an application, simply click on the Decline link

If you select  Decline, the status of the application will change to Declined, and the application will close. 

If you would like to review the declined applications in the future, they can be reviewed and their status changed by following the steps indicated above for Accessing and Reviewing Applications.

Important Note: The system does not generate or send a denial letter to the applicant. More information and denial letter templates are available here: Denial Letter (Adverse Action Notice) for Public Records