Managing Online Rental Applications

Rental applications are easy to access and manage through your Rentec Direct property management software.

This article will review:

• How to easily identify when an Online Application has been submitted
• How to access applications
• Ordering Background Checks from an application
• Approve and add tenant from an application
• Decline online applications

Learn more about using The Power of Online Renal Applications to Fill Vacancies Fast

How to Identify an Online Application was Submitted

There are three ways that you are notified when an online application has been submitted. Simply click on the link or directly on the application to review.

1. The manager of the property will receive an Email Notification (see example below)
   1. Pro account emails will be sent to the email address in Your Contact Information
   2. PM account emails will be sent to the Marketing Manager indicated in the property

2) There will be an indication on your Summary Page.

In your Rentec Direct account:

1. Click on Summary
2. Under Quick Access, view the clickable link to Unread Applications

3) New, unread applications and historical applications can be accessed on the Applications Page.

In your Rentec Direct account:

1. Click on Property
2. Click on Applications
3. Unread Applications will be listed
4. Use the Filter dropdown to refine your search and view historical applications

Ordering Background Checks From an Application

Screening reports can be ordered for each applicant directly from the application.

While reviewing an application in your Rentec Direct account:

1. Click on Order Background Check - The order screen will pull up with the applicant's information auto-filled from the application. The applicant's address can be verified and corrected, if needed.
2. Click on Next to go to the next screen and select which reports you would like to order
3. Repeat with additional applicants as needed

Pro Tip: Reports can be ordered by selecting a package or a la carte, and pricing will be indicated. Learn more about Ordering Credit and Criminal Reports

Approve, Add, and/or Move In Tenants From an Application

Quickly approve, add, and/or move in tenants from your online application to automatically fill in tenant information from the application saving you time and ensuring accurate information is retained.

The steps below will be displayed in your software to guide you through approving and adding applicants how you prefer.

While viewing an application in your Rentec Direct account:

1. Click on Approve and select from the listed options including:
   1. Applications with one applicant
      1. Approve Application: This changes the application to an Approved status
      2. Approve & Move in Applicant: This will add the applicant and place them in the property they applied for
      3. Approve & Add as Tenant (Incactive): This will add the applicant to your list of tenants, allowing you to move them into the preferred property as an existing tenant
   2. Applications with multiple applicants
      1. Approve Application: This changes the application to an Approved status
      2. Approve & Move in Applicants: This will add the applicants and place them in the property applied for, grouped together as they are on the application, with Applicant #1 being the main tenant with the accounting ledger and others as co-tenants
      3. Approve & Add as Grouped Tenants (Inactive): This will add the applicants to your tenant list grouped together as they are on the application, with the applicant #1 being the main tenant the accounting ledger is assigned to and the other applicants grouped as co-tenants. These new tenants can then easily be moved into the preferred property as existing tenants
      4. Approve & Add as Separated Tenants (Inactive): This will add the applicants as individuals and can be placed in the property or properties you choose as existing tenants, grouped or individually

Learn more about how to Place Tenant Into a Property | Move-In 

Decline Online Applications

Applications can be easily declined while viewing them by clicking on the red Decline link. Once the application has been declined, the status of the application will change to Declined, and an option to Reopen Application is now available if the application is later reconsidered.

Important Note: The system does not generate or send a denial letter to the applicant. Click this link for more information and denial letter templates: Denial Letter (Adverse Action Notice) for Public Records