Creating Email and Text Messaging Templates (Legacy)

This help article contains instructions for the Legacy Version of Rentec Direct. More information about the latest version of Rentec Direct can be found here: The Remodel | Rentec Direct’s Newest Software Update


The software is designed to send out automated emails that have been created for you that can be edited. You can also create your own custom email templates. 

In your Rentec Direct account: 

  1. Click on Settings.
  2. Click on Messaging Templates.  
  3. From this page you are able to either edit or create templates: 

    1. Edit Templates: You are able to customize the auto-emails that are sent out to your tenants with your own text and selected fields.  The templates that the software uses to communicate information to your tenants are indicated with the header System. 

      System Advice: The system templates are attached to behaviors in the software so we advise not changing the purpose of the system templates in your customization. For example, if you inadvertently edit this New Charge template to a different subject and change the data fields to something else, the system will still send this out to email enabled tenants when a new charge is added to their ledger. 
    2. Create New Template:  You are able to create your own templates using the [add new] link. 

      NoteData Fields are available from the drop-down list. These data points instruct the software to pull information (name, date, amount, on your behalf when you send an email. 
  4. Click Save Template after each templated edited or added. 

Creating and editing email and text messaging templates

Tip: Depending on the browser that you are using, you may be able to drag and drop or cut and paste images onto the template.

Using templates to send a message to a tenant, owner, vendor, or group from the email/SMS can be accessed by clicking their menu and choosing the Email/SMS option. 

Further instructions on sending emails can be found here: Sending Emails to Tenants, Owners, and Vendors

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