Sending Text Messages (SMS)

In addition to sending out emails, Rentec can also be used to compose and send individual text (SMS) messages to tenants, owners, and vendors.  

To send a text message directly to a tenant, owner, or a vendor right-click on their account and select "Email / SMS" from the menu.

tenant tab menu options email SMS

On the next screen, you'll see a list of all email and text messages that have been sent out or all text messages received by the selected tenant, owner, or vendor.

send SMS button

Click the Send SMS button at the top of the screen to open the Send Message window. Here you can select an existing template, create a template, send to a group, or compose a message that you would like to send directly to the tenant, owner, or vendor.   

compose SMS screen and options
When sending SMS messages to a recipient group, the editor displays a character counter at the bottom to help you keep your message within the 160 character limit. Bear in mind that when using data fields in a message, the actual data (such as a tenant's last name) may be longer than the place holder %last_name%, so plan your message length accordingly.   

When someone replies to a text that you've sent, the Summary Tab will indicate that you have unread messages.

Summary Tab notices unread messages

On the Tenants tab, you can also right-click on a tenant account and select Email/SMS from the menu to see any replies directly from that particular tenant, owner, or vendor.


Pricing

As of February 27, 2017, text messaging is included in new subscriptions for free. 

For clients on our old price plan that wish to update to the new plan, please contact your success team at 800-881-5139 option 2.

Pricing listed below applies to accounts established prior to 2/27/17 that have not updated to the new plan.

We provide blocks of 10 SMS messages for $1 for all notes/reminders to yourself and your staff going out via our SMS number each month.

You can also send text messages to your  tenants, owners, and vendors by purchasing your own SMS number. You can purchase your own SMS number for $10/mo which includes 500 outgoing/incoming messages (2c/ea thereafter) and enables full SMS communication to your tenants, owners, and vendors.

To order an SMS number of your own, go to the Tenant's tab, right-click on their account, select Email / SMS from the menu and attempt to send an SMS message to the tenant. A screen will pop up letting you know that you are not set up for SMS and will ask you if you would like to go ahead and order an SMS number.


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